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Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Merchant Acquiring Fraud Risk.

Principal Responsibilities

Build and lead Acquiring Fraud Team including day to day line management responsibilitiesBuild ‘trusted advisor’ relationships with internal customers at a global and regional level to understand their objectivesUnderstand and manage client/stakeholders’ requirements and expectations to ensure their satisfactionDrive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPSBe responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measuresRepresent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of DefenceWork with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessaryWork with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely mannerBuild and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessaryRepresent Fraud Risk at DMS related regional and global committees where requiredDevelop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirementsEnsure compliance with HSBC’s Policies and Standards and support engagement with Internal AuditWhere appropriate take on other responsibilities and duties, including card (issuing) fraud matters

Key stakeholders will be:

Wholesale Business Risk teams (Global and regional) Primary business relationships will be with the respective management teams for GPS, Commercial and Global BankingPrimary functional relationships will be with Financial Crime, Fraud Risk and Wholesale Credit Risk Some interaction with Merchants (Clients) maybe required