Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Merchant Acquiring Fraud Risk.

Principal Responsibilities

Build and lead Acquiring Fraud Team including day to day line management responsibilitiesBuild ‘trusted advisor’ relationships with internal customers at a global and regional level to understand their objectivesUnderstand and manage client/stakeholders’ requirements and expectations to ensure their satisfactionDrive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPSBe responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measuresRepresent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of DefenceWork with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessaryWork with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely mannerBuild and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessaryRepresent Fraud Risk at DMS related regional and global committees where requiredDevelop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirementsEnsure compliance with HSBC’s Policies and Standards and support engagement with Internal AuditWhere appropriate take on other responsibilities and duties, including card (issuing) fraud matters

Key stakeholders will be:

Wholesale Business Risk teams (Global and regional) Primary business relationships will be with the respective management teams for GPS, Commercial and Global BankingPrimary functional relationships will be with Financial Crime, Fraud Risk and Wholesale Credit Risk Some interaction with Merchants (Clients) maybe required

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Merchant Acquiring Fraud Risk.

Principal Responsibilities

Build and lead Acquiring Fraud Team including day to day line management responsibilitiesBuild ‘trusted advisor’ relationships with internal customers at a global and regional level to understand their objectivesUnderstand and manage client/stakeholders’ requirements and expectations to ensure their satisfactionDrive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPSBe responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measuresRepresent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of DefenceWork with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessaryWork with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely mannerBuild and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessaryRepresent Fraud Risk at DMS related regional and global committees where requiredDevelop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirementsEnsure compliance with HSBC’s Policies and Standards and support engagement with Internal AuditWhere appropriate take on other responsibilities and duties, including card (issuing) fraud matters

Key stakeholders will be:

Wholesale Business Risk teams (Global and regional) Primary business relationships will be with the respective management teams for GPS, Commercial and Global BankingPrimary functional relationships will be with Financial Crime, Fraud Risk and Wholesale Credit Risk Some interaction with Merchants (Clients) maybe requiredExtensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threatsExtensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Acquirer from abuse by merchantsExtensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the MerchantsExtensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniquesStrong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirementsStrong knowledge and application of card fraud regulation and the 3D Secure protocolStrong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate complex topics effectively and confidently at all levels to a wide range of senior stakeholdersAbility to lead and motivate staff, employing appropriate management stylesEvidence of acting in a ‘trusted advisor’ capacity to deliver challenge and sound opinion, including provision of impactful solutionsAbility to identify, assess and communicate the need for risk management intervention in a complex and fast paced environment Strong analytical, problem solving skills and ability to rapidly comprehend complex issues and varied information into useful, insightful and concise recommendationsDemonstrate strong project management skills to focus and overcome complexity and time constraintsCapability to accommodate new requirements and thrives in ambiguous environments

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Extensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threatsExtensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Acquirer from abuse by merchantsExtensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the MerchantsExtensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniquesStrong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirementsStrong knowledge and application of card fraud regulation and the 3D Secure protocolStrong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate complex topics effectively and confidently at all levels to a wide range of senior stakeholdersAbility to lead and motivate staff, employing appropriate management stylesEvidence of acting in a ‘trusted advisor’ capacity to deliver challenge and sound opinion, including provision of impactful solutionsAbility to identify, assess and communicate the need for risk management intervention in a complex and fast paced environment Strong analytical, problem solving skills and ability to rapidly comprehend complex issues and varied information into useful, insightful and concise recommendationsDemonstrate strong project management skills to focus and overcome complexity and time constraintsCapability to accommodate new requirements and thrives in ambiguous environments

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.