About the RoleThe Omni Experience team supports executing high-priority projects through strategic collaboration to seamlessly implement omni-channel solutions for Old Navy. The team focuses on building the bridge between innovation and execution, ultimately elevating the customer experience and fostering a community of omni customers with lasting lifetime value.

As the Senior Manager of Omni Experience, you will be leading strategic initiatives that enhance Old Navy’s profitability and establish a competitive edge. You will be responsible for driving the cross-functional RFID execution for Old Navy, as well as driving critical initiatives to advance our strategic priorities, growth, and annual operating plans in close collaboration with brand leaders and company-wide stakeholders. You are passionate about the customer experience and are energized by solving problems and unleashing the potential of the future.What You'll Do

Lead cross-functional teams to execute the RFID strategy for Old Navy. Identify success criteria, align milestones, stakeholder communications, implementation, and manage organizational change

Serve as a strategic leader and cross-functional thought partner as the brand develops its multi-year strategy, long range plans, and annual operating plans

Support on storytelling and presentation needs for executive-level meetings including board, earnings, and ongoing business review meetings

Establish and maintain robust documentation processes for all strategic initiatives. Drive leader accountability by setting clear expectations and clear cadence of updates

Support the omni-initiative intake process to enhance transparency within the omni pipeline and address initiatives that impact cross-functional teams. Encourage data-driven decision-making and support prioritization of initiatives that align to annual operating plans

Support executive leadership with in-season discussion, decision making, and reaction to the business

Build critical relationships cross-functionally to support an omni-centric culture and continually build bridges to unlock solutions across teams

Anticipate roadblocks and proactively address issues before they impact business results

Be knowledgeable of industry best practices, competitors and consumer behavior trends that can impact initiatives

Who You Are

Bachelor's degree or equivalent experience

Professional work experience, preferably within retail, digital, or consulting

Highly organized with strong project management abilities with ability to lead strategic ideation and execution across varied teams and functions

Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses

Able to translate complex ideas and dispersed information into simple, actionable recommendations

Strong business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performance

Effective relationship-building skills and experience working closely with leaders and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives

Strong written and oral communication with proven ability to connect and influence with senior executives

Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment