We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do,
improving CIBC's speed to market and protecting our Bank's assets. The teams work to maximize the investment in resources and technology while building an appropriate
balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk.
 

What You'll Be Doing

Operations is comprised of Loan and Deposit Operations. Loan Operations provides operational support to core lines of business by delivering end-to-end loan and trade operations services, including loan closing, servicing and compliance functions. Deposit Operations supports commercial and consumer banking through the delivery of wire and ACH processing, item (check) processing, debit card services, fraud monitoring, client onboarding functions, and exception processing. 

The Senior Manager, Payments Risk & Governance will provide leadership and direction to the US Payments team that will run, protect and transform the bank to deliver on Payment Risk and Governance. 

How You'll Succeed

This leader must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands.

You will provide strong leadership and management that will meet strategic, transformational and tactical objectives for the division.

You will effectively run, protect and transform the division to meet the bank’s growth, regulatory, and complexity demands.

Measure results to assess performance relative to objectives.

You will lead and embrace a strong culture that includes an emphasis on communication, collaboration, process improvement, risk mindset, operational resilience, and being a champion for change.

You will ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures.

Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions

Acquire and develop talent.

Embrace and promote a culture of inclusion.

Build strong relationships with enterprise/Canadian CIBC partners and align with appropriate enterprise standards and expectations.

You must have a desire for a flexible work schedule; which may include nights and weekends.

Who You Are

You have 10+ years of operations management experience with the proven ability to manage a team of employees and project management skills to lead and contribute to strategic projects.

You can demonstrate experience in leading an operations function within a large banking organization with extensive experience in ACH and Wire operations.

You have the ability to manage workload in accordance with Service Level Agreements.

You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. 

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. 

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. 

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. 

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do. 

“At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000- $150,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.”

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Business, Career Development, Career Planning, Communication, Customer Service, Development Planning, Mitigated Risks, New Businesses, People Management, Strategic Objectives