Payroll Senior Manager – Payroll Operations

The primary focus of this position is ensuring that the payroll process and related transactions are executed timely and accurately. The Payroll Senior Manager will oversee a team responsible for routine payroll runs as well as off-cycle requests, ensuring compliance with rules/regulations and company policies.  The position will constantly seek to optimize payroll processing to improve service levels, minimize errors/exceptions, and deliver a collective team performance inline with predetermined metrics and controls.  The Senior Manager will also be responsible for resolving escalations and partnering with key stakeholders to ensure reporting and other operational needs are met.

Responsibilities:

Manage the overall payroll functions of a large multi-state shared services payroll department in carrying out responsibility for payroll preparation/processing for large-scale employee baseEnsures adherence to the corporate payroll strategy and objectivesOrganizes and oversees planning and execution of the payroll function and related servicesManages relationship with payroll provider and other outsourcers as applicableCollaborate cross-functionally with other departments (e.g., Finance, Benefits, HR, IT)Navigating payroll team through unexpected circumstances and/or instabilityImplements continuous strategic process improvements to maintain the quality, efficiency and overall effectiveness of the payroll functions and system of internal controls, to increase accuracy and decrease risk of fraud and errorsDirects and evaluates activities of assigned payroll team and employees engaged in collecting and recording hours of work, processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payrollOversees and approves the payroll processing, payroll taxes, wage attachmentsMaintains payroll standard operating procedures and oversight of the adherence to policy and procedures, as well as internal controlsMeasures both individual and team performance relative to goals and objectives (i.e., operational metrics, adherence to predetermined SLAs, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals)Ensures compliance with internal policies and controls, as well as compliance with external laws and regulatory guidance (e.g., SOX)Responsible for oversight of payroll related accounting journal entries and reconciliationsServe as payroll contact for internal audits, external audits, and government audits, as neededMaintain data integrity and confidentiality in Workday, adhering to privacy and security policies

Qualifications/Requirements:

Bachelor’s degree required; degree in accounting, finance or related business preferredExperience in payroll for a large multi-state company as a manager or other leadership roleEight or more years of experience in Payroll, Accounting, Business, Finance, Labor Relations, Process Improvement or related fieldProficient understanding of payroll processes, controls, financial compliance, and regulationsExperience managing third party vendors, preferably in a shared services environmentExperience with payroll applications and service providers (e.g., Kronos) is preferredProficient in Workday, with a strong understanding of capabilities and functionalityKnowledge of Workday reporting tools to generate payroll reports and analyze data for auditing and/or compliance purposesAbility to configure and maintain payroll-related modules in WorkdaySkilled in troubleshooting and resolving payroll-related issues in Workday, such as payroll errors, tax discrepancies, and wage garnishmentsStay up-to-date with the latest Workday releases and updates, continuously expanding knowledge and skillsExcellent verbal and written communication skills in order to communicate with customers, peers, and vendorsA sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlinesAbility to influence others, identify problems, and recommend a course of actionExperience in improving payroll processes to maximize efficiency and deliver quality servicesAbility to process complex information and quickly identify innovative solutions that meet both internal and business partner requirementsComfortable in handling ambiguity and fluid situations, demonstrating a pragmatic approachExperience in providing independent technical guidance and counsel to key stakeholders at various level of experience and hierarchy in the organization

Desired Characteristics:

Experience with WorkdayEye for detail, confidence to challenge and ask questionsLogical, structured and process-orientated thinkingAbility to document, plan and execute programsEstablished project management skillsDemonstrated skill in judgement to make decisions and handle complex tasks or problemsAbility to assess quality of information given and ask pertinent questions to stakeholdersAbility to offer new solutions to problems outside of set parameters and is able to construct and provide recommendationsDetail and numerical orientated with good analytical and problem-solving skillsKnowledge of accounting principles (i.e., general ledger) and understanding of finance conceptsStrong oral and written communication skillsArticulate, adaptable, with excellent inter-personal and cross-cultural skillsAbility to influence, advise and guide others through options and points of viewAbility to transfer knowledge and develop others through coaching and mentoringAbility to work independently by leading, guiding, and/or coordinating others and operating within a defined budgetGood with Excel, Word, and PowerPoint; quick adaptability to systems, tools, and processes

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