8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! **About this job** The Sr Manager, Product Design leads a team of Product Designers in providing innovative end-to-end experiences for CarMax. Building on their knowledge of the customer, our brand and our omnichannel ecosystem, the Sr Manager translates business strategies into digital-first experiences that are measurable and scalable. In partnership with Product, Strategy and Engineering, the Sr Manager establishes a vision for future experiences that drives growth while holding teams accountable to experience cohesion and quality. **What you will do** **–** **Essential Responsibilities** + Develop a team of talented Product Designers to deliver on the vision and standards and to be strong collaborators, facilitators and communicators + Communicate a clear experience vision to stakeholders that simplifies complexity, generates excitement and leads from human-centeredness + Inform and champion the vision and standards for CarMax experience design and its practices + In partnership with Product and Engineering leadership, establish priorities and objectives for aProduct Program that guide teams on their path to realizing our Product Vision for Retail or Supply experiences + In partnership with Strategy and Product teams, champion and hold teams accountable to understanding consumer needs, opportunities and pain points to continually inform an iterative design and discovery process + Manage the team’s creation of visual artifacts to articulate, inform and validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.) building on our design system practices + Inform and help to evolve the CarMax Design System + Stay current on all the tools, principles and practices in experience design and development, and advocate for continuous improvement. + Lead and facilitate meetings and brainstorming sessions that are organized and productive + Create clear role expectations and leverage industry standards to move UX practices forward + Develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy + Manage resourcing for product roadmap that aligns with business needs and associate growth goals **Qualifications and Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + 8+ years' experience within the field of user experience and UX design/development + 2+ years leading user experience teams + BA/BS degree + Portfolio or work samples showcasingexperience design, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design and Front End Development + Passion for technology and design, and the drive to stay on top of industry trends and best practices + Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels + Good listener – weighs input from multiple perspectives when forming opinions and recommendations + Collaborative and team-oriented work approach + Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions + Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders + Experience leveraging user research + Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc. + Ability to convert ideas quickly into design artifacts + Strong Visual Design principles and deliverables + Ability to perform interface design critiques and supply objective feedback to designers + Strong critical thinking and analysis skills + Able to manage, train and mentor others in UX design methodologies and best practices + Experience designing solutions for web, mobile, and tablet applications + Experience with Agile development processes + Responsive/adaptive design experience a plus + E-commerce experience a plus Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.