Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Manager, Product Management

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior Manager, Product Management – IVR, ( Interactive Voice Response) will be responsible for leading the daily operations and shaping the long-term strategy of the IVR application. This high-visibility role involves overseeing the performance of our current IVR system and developing strategies, deployment plans, and future enhancements. The ideal candidate will have a strong executive presence, excellent communication skills (both verbal and written), and the ability to collaborate effectively with senior leadership and cross-functional teams.

Primary Responsibilities and Essential Functions:

Serve as the primary point of contact for the IVR Self-Service team.

Develop and deliver a comprehensive strategic vision for the IVR system, translating business goals into actionable product requirements.

Manage the full product lifecycle of the IVR self-service portfolio, including onboarding, ongoing optimization, and future roadmap planning.

Analyze customer behavior and user experience data to identify areas of friction, leveraging insights to develop new features and improvements.

Oversee budget allocation, tracking spend for product development and lifecycle activities to ensure alignment with business objectives.

Facilitate clear and consistent communication among executives, peers, and stakeholders to maintain alignment on the current product state and future goals.

Lead the prioritization of product improvements and allocate resources effectively to maximize customer experience and financial performance.

Define and track key performance metrics to measure the success of tactics and initiatives, using both quantitative and qualitative analysis to guide decision-making.

Document initiatives for product delivery, providing clear direction for development teams.

Qualifications and Experience:

Minimum:

Bachelor’s degree in a related discipline and 8 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience, a Ph.D. and 3 years’ experience in a related field, or 20 years’ experience in a related field.

3+ years’ experience in a management or leadership role.

Strong interpersonal, collaborative, and communication skills with the ability to work effectively across teams and stakeholders.

Demonstrated technical expertise in IVR and call center platforms.

Preferred:

Experience in the telecommunications or high-tech industry.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.