**Unit Description** **Entegra Procurement Services** (a Sodexo company) provides procurement management for multi-unit clients in industries including acute, seniors, leisure, hospitality, and restaurants. We deliver procurement solutions that drive operational effectiveness and segment marketing plans that provide innovative products and services. **Entegra Procurement Services** is a subsidiary of Sodexo and part of a global procurement network that manages more than $18 billion in spend for food, services, supplies, and serves more than 80,000 client sites throughout the United States alone. We are currently searching for a **Sr. Manager, Entegra Client Services Support.** This role will work from a remote home office located in the continental United States. The ideal candidate should reside near a major airport. **The successful candidate will:** **Client Relationship Management:** + Develop, manage, and maintain all aspects of client relationships, including aligning cross functional teams in finance, sales, value analysis, marketing to grow and retain assigned clients, expansion of the Web of Influence. + Serve as the primary point of contact for new clients throughout the onboarding process. + Develop strong client relationships by understanding their needs, educating them about GPO benefits, and ensuring clear communication. **Onboarding Coordination:** + Manage the entire onboarding process, from contract finalization to client system setup. + Work closely with internal teams (sales, Client Services National Account Executive, IT, Business Development & Supply Management) to ensure seamless and timely integration. + Ensure clients are fully informed about pricing structures, vendor relationships, and how to access our cost-saving programs in EPIQ. **Training & Support:** + Schedule training sessions for new clients on how to use the GPO platform, vendor systems, and reporting tools. + Provide continued support during the onboarding period, addressing any issues or concerns. **Data Collection & Compliance:** + Collect and validate necessary documents from clients, ensuring that all legal, financial, and operational requirements are met. + Ensure clients are set up properly in our system, including data integration and vendor alignments. **Client Success & Follow-up:** + Monitor client usage and satisfaction levels during the initial onboarding phase to proactively address any concerns. + Work with account managers to ensure a smooth transition to ongoing client support. + Conduct post-onboarding surveys and gather feedback to improve the onboarding process. **Process Improvement:** + Identify opportunities to streamline and enhance the onboarding process. + Collaborate with other departments to refine training materials, communication templates, and system features + Ensure the achievement of established financial targets through planning, implementation, and review of dynamic business plans, taking into consideration short- and long-term goals, resources needed and scope of service. + Responsible for the day-to-day management and overall strategy of Entegra Procurement Services client relationships within a segment. This position brings all cross functional departments together to retain, grow and strategize growth in assigned clients. **Is this opportunity right for you? We are looking for candidates who have:** + Industry GPO experience is a plus. + Over 5+ years expertise in the Hospitality/Lodging/Restaurant/Senior Living space + Strong client facing skills. + Strong communication skills. + Financial acumen. + Demonstrated experience using Microsoft suite of products (eg. Word, Excel, PowerPoint) + Ability to demonstrate results. + Experience having owned the relationship with the client. This role is targeting a starting salary of $90K - $95K. Learn more aboutSodexo’s Benefits (https://bit.ly/2EVNezw) **What We Offer** Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: + Medical, Dental, Vision Care and Wellness Programs + 401(k) Plan with Matching Contributions + Paid Time Off and Company Holidays + Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. **Qualifications & Requirements** Basic Education Requirement - Bachelor’s Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 3 years in supply chain or purchasing Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. **Location** _US-MD-NORTH BETHESDA | US-VA-Hampton | US-TX-Dallas | US-IL-Chicago | US-NJ-Camden | US-DE-Newport | US-MD-Baltimore | US-VA-Arlington | US-NY-New York_ **System ID** _977307_ **Category** _Purchasing & Distribution_ **Employment Status** _Full-Time_ **Posted Range** _$63800 to $118030_ **Company : Segment Desc** _ENTEGRA PROCUREMENT SERVICES_ _Remote_