Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The opportunity:

The role focuses on compliance, customers and continuous improvement activities to create a total quality culture and reduce costs in line with best practice procedures.  Hands on responsibility for executing an effective quality management system providing quality oversight and leadership to the quality team and providing quality support to various production departments. Developing strong Customer relations through regular interaction with Customers, maintaining a high standard of outcome from Customer audits and by ensuring supply of the highest quality product. Driving improvement activities to support quality and financial performance, lead key improvement projects evolving through customer requirements, legislative changes and amendments of the relevant accredited standards to ensure compliance with standards and accreditation audits. Drafting, reviewing and implementing changes to our quality system, standard operating procedures and policies to satisfy customer and third-party requirements.

 

 

How you will impact WestRock:

Provide authoritative guidance and advice on all aspects of quality to the management team; train and coach employees improving knowledge and skills in quality improvementRecruit, develop, motivate and manage a QA team that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvementOversee changes to the quality system, standard operating procedures and policies to satisfy customer and third-party requirements.Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance standards.Oversee the customer complaint process; to ensure root cause is identified and robust CAPA are put in place to prevent recurrence  Review amendments to standards and ensure compliance with accreditation bodiesSupport introduction of new equipment on site and validation processes to meet safety and customer expectationsProduce data and present reports for site, customers and corporate as required.Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards Develop strong Customer relations through regular interaction with Customers, maintaining a high standard of outcome from Customer audits and by ensuring supply of the highest quality productThe facilitation of customer facing activities and communications including customer visits, responses and preparation of information whilst leading site audit activities (external body, internal and customer)Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficienciesDrive improvement activities to support quality and financial performance, lead key improvement projects evolving through customer requirements, legislative changes and amendments of the Pharmaceutical code to ensure compliance with standards and accreditation audits.Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing productionContribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin and provide input into the strategy and operations of the site. Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these

 

What you need to succeed:

University degree or equivalent by experienceInternal/lead auditor qualificationDemonstrable experience of leading change Approachable natureOrganisation skills to be able to manage effectively remotely Be able to empower othersSupervisory experience Working and audit knowledge of relevant accredited standards Experience in a manufacturing/production environment ideally with experience within a pharmaceutical environment and knowledge of Industry standards and guidelinesDemonstrable experience of validating new equipment and processesKnowledge of Good Manufacturing PracticesRoot cause analysis and problem-solving techniques Skilled in information handling, analysis and presentationCustomer relations skillsProject management and problem-solving skills such as 6 Sigma, or another recognised businessAbility to inspire a team with a clear vision and purposeCoaching & Developing people – The ability to teach operational skills to others and mentor/coach accordinglyManaging performance – Ability to monitor and evaluate performance and take appropriate action.Communication – Ability to convey ideas and decisions to internal and external customersOrganisation – The ability to judge situations accurately and make sound operational decisions to deliver results on timeAnalytical thinkingTenacityConcern for standards and results focusedDetermination – Ability to overcome obstaclesRational PersuasionNegotiation/consultation skillsCommercial awareness Influence/Persuasiveness – Ability to influence and inspire others to actEfficiency FocusedContinuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organizational results

  

What we offer:

Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.