Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Company Overview

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
 

Harry Potter Shop Harajuku

We will be expanding the Harry Potter retail business with the opening of a new shop in Tokyo.

Following the success of the official Harry Potter Shops at King’s Cross, New York, and Warner Bros. Studio Tours in London and Tokyo, this latest opening will continue to celebrate the magic of Harry Potter with products and experiences designed to entertain and inspire.

The two-storey Tokyo shop, opening in summer 2025, spans 10,000 square feet and is located in Harajuku, one of the world’s most popular retail destinations.

It will be the newest addition to the Bros. Worldwide Studio Tours and Retail division and in Tokyo it will be synergizing with Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that invites visitors to explore the fascinating behind-the-scenes world of Harry Potter, which opened in June 2023.

WBSTT offers unique features to help visitors deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover, and magical experiences to enjoy, the indoor attraction invites visitors to experience scenes from the films firsthand and uncover how the world's favourite book series was brought to life on screen. This is the second tour of its kind in the world, building on the enormous success of Warner Bros. Studio Tour London (WBSTL) and allows visitors to step onto film sets and enjoy an exciting entertainment experience.
 

Job Duties

Primary Purpose of the Job:

To lead the retail operations team within the Harry Potter Shop Harajuku, and other central Tokyo store(s) by:-

maximizing customer service,demanding high commercial standards,represent the store as a tencho externallyensuring effective stock management.

Essential Job Functions:

Pre-opening

In consultation with Senior Director, Tokyo Retail Operations, develop and implement the Retail strategy for the new Tokyo store(s).Recruiting, on-boarding and training the team, from Sales Associates to Assistant Managers,Executing contracts, build relationships and establish brand standards with third-party vendors to be employed for the post-opening operation including, but not limited to, cleaning, pest control, waste management, facilities management, food & beverage and logistics.Establish and ensure complete training of all operating and H&S protocols for daily function of the store(s), including cashier operations, personalisation, stock replenishment, customer service, and general inventory managementDeliver a customer-ready store on the opening date, with sales floor merchandised and storage plans established

Sales

Ensure our sales targets are achieved by fully maximizing all opportunities.Effective commercial management, developing sales forecasts, positive solutions, and documented action plans to maximize store profit.Optimize service provided by team and self, leading by example, to increase customer conversion and average spend.Ensure all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards to promote sales.Analyse and interpret commercial data and feedback information on product performance to our merchandise partners.Monitor and review results and evolve processes accordingly.Support with development of new income streams, business opportunities and projects connected with commercial and retail operations.Work with the Marketing & PR teams to develop new social content and other engagement opportunities to help drive footfall.

People

Lead and motivate assistant managers in order to achieve highest possible levels of service and sales performance.Overview rotas and schedules to ensure all retail areas are correctly staffed and sales maximised.Strategically manage the content and frequency of staff training to ensure the team are fully equipped to meet visitor needs delivering optimum levels of service and visual standards.Supporting in daily briefings to keep all members of the team fully aware of all activity within the department and the wider business.Provide on-going retail recruitment and manage performance and development of the team.Enable the retail team to provide effective after sales service, ensuring ongoing customer loyalty and satisfaction.To take responsibility for own personal development through one-on-one coaching from line manager.

Product

Monitor stock levels held in stores and retail areas, identify potential out-of-stock issues, and communicate back to merchandising team for review.Work closely with the Studio Tour Retail Operations and Warehouse Operations teams to achieve smooth logistical transportation of inventory daily, creating operationally efficient storage plans and monitoring stock variances/damages in transport.Ensure the store is visually merchandised to the highest standard work with VMD team.Ensure sales floor stock densities and replenishment systems are at optimum levels through effective stock management and operational efficiency.Work with Food & Beverage partner to regularly develop new catering offerings to help drive sales and attract new custom.Lead on security issues for the retail team and encourage minimal shrinkage through the efficient handling of product and packaging.Lead the store retail team on all stock counts.

Administration

Collate information and prepare any financial, employee or product reports, ensuring strong attention to detail is maintainedLiaise with neighboring stores, landlord and local councils to maintain cooperative relationship and reputation as a good corporate citizen.To ensure administrative work is accurate and up-to-date.Manage and/or authorise purchase orders in accordance with Warner Bros. Discovery policy.

Duty Management and Operations

Support the retail team at Harry Potter Harajuku and other store(s) to open and close the locations (as part of a seven days a week rota including weekends and evenings).Meet regularly with third party vendors to manage on-going operational support of store facilities, documenting any issues and escalating as required.Lead and monitor all H&S policies and procedures to ensure a safe environment for staff and visitors, including developing an effective reporting system for incidents.

Selection Criteria

Relevant Previous Work Experience

Senior leadership experience in a similar retail environment (or the tourism, leisure or heritage industry).Experience in managing a store as a tencho.Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management.

Skills Required

Highest levels of customer service.Problem solving and decision making across all areas on a daily basis.Proactively seeks out opportunities to increase sales.Develops and motivates individuals & teams to achieve goals.Communicates in a timely & effective manner to enhance store operations.Interacts effectively with customers & staff.IT literate.Well organized and focused.Able to prioritize workload and manage change.Work as part of a team with a flexible approach.Excellent verbal and written communication skills both in Japanese.Business-level English speaking skills are desirable.

Education/Qualifications

Educated to degree level (or equivalent qualification with extensive vocational experience).Full use of Microsoft Office Suite would be advantageous.

Working Pattern:

37.5 hours a week working shifts.Regular weekend and evening work and weekends are required.he business.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.