Client Reference Code: 2025-47396

Spectrum Sales Teams don’t just sell - we connect, innovate, and lead in the ever-evolving cable industry. Every day, we help customers stay connected to what matters most by delivering cutting-edge connectivity solutions with unbeatable service. With a passion for performance and a drive for success, we turn opportunities into wins and challenges into growth.

We’re looking for a dynamic Senior Manager, Sales Operations to drive operational readiness, process optimization, project management, and CRM excellence to support our dynamic sales teams. If you’re passionate about streamlining workflows, enhancing customer experiences, and leading cross-functional teams to deliver results, this is your chance to make a major impact.

Join us and be at the forefront of innovation, ensuring our operations run seamlessly while shaping the future of connectivity.  Let’s push boundaries, exceed expectations, and shape the future together!

BE PART OF THE CONNECTION

As a Senior. Manager, Sales Operations, you are responsible for providing operational support to multiple frontline sales channels. As Senior Manager you will collaborate with sales channel leaders to enhance and evolve each channel's customized support model. This position is involved in identifying, recommending, developing and implementing changes to policies, processes and tools that lead to greater efficiency, effectiveness and revenue growth.

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

WHAT OUR SENIOR MANAGER, SALES OPERATIONS ENJOY MOST

Actively and consistently support all efforts to simplify and enhance the customer experience and attain revenue goals.Responsible for the operational readiness of all operational impacts to Residential Sales Channels.Collaborate with channel leadership to ensure understanding of and compliance with sales policies and procedures. Identify and develop ways to enhance and evolve each sales channel's customized sales support model.Collaborate with sales and service delivery teams to refine processes.Assist development and implementation of new products, processes and systems. Identify issues and drive resolution.Oversee development and management of internal control procedures. Collaborate with other Sales Operations leaders to ensure consistency across centers.Review and assess center performance.Develop and implement action plans to improve effectiveness and efficiency.Work with Training to ensure personnel are equipped to perform job duties and reduce new-hire ramp time.Manage a portfolio of special projects, including data gathering, analysis, planning, presenting to senior department management, implementation, and post-implementation impact assessment. Take into account the impact of decisions on other departments.Develop business plans and strategies. Assist with department budget.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience:Operations experience 7+ yearsSales and CRM platform experience (Agent OS, SM360, etc.) 7+ yearsSales billing platform experience (CSG, Oracle, etc.) 3+ yearsSales operations tool experience (GIS, ETS Studio, UCM, Corportal, CoPilot, Competitive Edge, etc.) 3+ yearsSharePoint experience 1+ yearsFinancial, accounting, and/or data analysis experience 4+ yearsBusiness analysis and requirements writing experience 2+ yearsSales or relationship-management experience 3+ yearsProject management experience 3+ yearsLeadership experience 5+ yearsManagement experience 3+ yearsTelecommunications experience 4+ yearsEducation: Bachelor’s degree in business, Accounting or related field or equivalent experienceTechnical skills:Proficiency with personal computer and software applications, such as Microsoft Word, Excel, PowerPoint, Visio, ProjectProduct knowledge of telecommunication services: cable television, internet, mobile phone, fiber, PRI, bulk, and other advanced servicesAdvanced knowledge of sales tools, CRM platforms and billing systems, and other related software (e.g., Agent OS, CSG, SharePoint, etc)Skills:Demonstrated judgment, initiative and sense of urgency to accomplish job dutiesEffective interpersonal skills with ability to effectively communicate to peers and senior leadership teamEffective written and verbal communication skillsDemonstrated ability to organize, direct and perform supervisory duties in a manner conducive to full performanceDemonstrated ability to collaborate cross-functionally across organizations, disciplines, and geographies to accomplish business goals while achieving project deliverables against budget and milestonesUnderstanding of community-building and establishing and maintaining productive, mutually beneficial relationshipsDemonstrated ability to anticipate company and department needs; to think strategically, act tactically, and solve problems quickly and independently Demonstrated effective judgment in making decisions and solving problemsDemonstrated ability to manage multiple programs and functions simultaneously and independently, from ideation through development and releaseDemonstrated in-depth ability to analyze data and qualitative information as a foundation to effectively evolve programsDemonstrated skill in developing and delivering effective presentations to internal stakeholders and senior managementAbilities:Ability to translate and synthesize data and complex information into compelling narrativeAbility to prioritize, organize and handle multiple projects and tasks simultaneouslyAbility to work independently Ability to make decisions and solve problems collaboratively while working under pressure Ability to think creatively and develop out-of-the box solutionsWorking Conditions:Office environmentPossible 5-15% travel

SPECTRUM CONNECTS YOU TO MORE

Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.Supportive Teams: Who you are matters here. And we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: See all the ways we invest in you—at work and in life

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Job Code : SOP625

2025-47396
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.