Kuala Lumpur, Malaysia
2 days ago
Senior Manager, Service Delivery Optimization, Finance & Supply Chain Services Asia Pacific

 

Objectives of the Position

 

Conceptualizing and managing service delivery optimization initiatives within Finance & Supply Chain Services Asia Pacific, by working closely with various stakeholders and teams.

 

Key Responsibilities

 

Policy Development and Implementation

Lead and manage multiple initiatives simultaneously, ensuring timely and successful delivery.Develop project plans, including scope, timelines, resources, and budgets.Monitor project progress and ensure adherence to project goals and objectives.Identify and mitigate project risks and issues.Collaborate with cross-functional teams and stakeholders to drive project success.

 

Coordination and Support:

Provide coordination and support to Vice President in the strategic initiatives.Assist in the development and execution of business strategies and plans.Conduct research and analysis to support decision-making processes.Prepare reports, presentations, and other communication materials.

 

Stakeholder Management:

Support optimization of service relationships and service delivery satisfaction levels of regional stakeholders.Collaborate with key stakeholders to align project objectives and ensure their engagement and support.Effectively communicate project updates and progress to stakeholders.

 

Continuous Improvement

Drives region-specific process excellence improvement within guardrails set by global process

 

Requirements

 

Education

University degree, preferably in business administration, economic, finance, social science or related subjects.Require a professional certification in project management i.e. PMP Certification or similar.

 

Working Experience

Minimum 6-7 years of project management experience with 3-4 years supervisory (project lead) experience, in an accounting or consulting firm.Strong entrepreneurial drive, leading teams to success.Profound knowledge of SAP and its processes as well as experience in implementation is of advantage.

 

Technical & Professional Knowledge

Demonstrate strong customer focus.Strong skills in people management and development, effective communications and presentation, conflict management and strategic thinking.Excellent knowledge of project management processes and methods. Functional knowledge in Finance or Supply Chain.Some knowledge ERP systems implementation methodology and other process that are relevant for project implementation are of advantage.Excellent skills in using Microsoft applications, i.e. Word, Excel, PowerPoint, Visio, Project.Fluent in spoken and written English.Proficiency in any other Asian language is of advantage.
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