If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $91,800.00 - $151,400.00

Job Description

Essential Functions and Responsibilities:

Drives operational excellence and efficiencies by leading a team of professionals responsible for leveraging systems and ‘design-thinking’ approaches that improve the quality and program experiences for students and faculty.  Takes the lead to drive process improvements through root causes analysis and change management plans to reach maximum efficiency.  Responsible to build cross-functional teams that drive innovation and improvements through and by collaboration, presenting business cases to stakeholders, and operationalizing all necessary phases for successful change management.   Responsible for applying learning science techniques through pilot programs, specialty taskforces, analyzing data to extract root causes to optimize and develop ongoing strategic innovations.Demonstrated ability to work across organizational eco systems to build consensus and consider the needs and interests of various stakeholders contributing to a diverse team across the college and institution. Responsible to provide feedback, coach, mentor and develop direct reports accountable for assigned projects and performance expectations. Create a positive impact on peers and associates to create a change centric environment while staying focused on student and employee satisfaction.Manage and prioritize complex projects that span numerous organizational functions and have non-linear dependencies.Focus on the entire arc of the student’s experience from prospect to alumni -- to ensure that the students and faculty friction points are understood, and programs are delivered as seamlessly as possible to ensure the greatest opportunity for student and faculty success. Must demonstrate strong oral and written communication skills, solid organizational skills, and sound judgment to move projects forward and increase efficiency Other duties may be assigned as the position and business needs evolve. 

Knowledge, Skill and Abilities:

Ability to think strategically and tactically with a strong bias for executionAbility to lead, build and coach high performing teams within a business and ensure projects, initiatives, or other work functions are performed successfullyDemonstrated ability to contribute to and thrive in a collaborative environment and apply a positive team approach to working with colleaguesPossess strong oral and written communication skills, solid organizational skills, and sound judgment to move projects forward and increase efficiency Ability to increase employee engagement, support a positive environment and help remove obstacles for team membersKnowledge of continuous improvement methodologiesAbility to apply change management practices to both projects and peopleAptitude to manage and navigate decisions despite ambiguityKnowledge of qualitative and quantitative data analysisAbility to market and promote new programs and initiatives focused on Competency-Based Education.Highly knowledgeable in best practices, literature, and research on the needs of students at post-secondary institutions and have a strong understanding of the unique needs of WGU students, including graduate and undergraduate students

Competencies: 

Organizational Impact:

Responsible for implementing initiatives and projects established by university or department leadership; establishes operational plans for department, function, or office with short-term impact on results. ​May deliver input into new processes, standards, or plans that impact overall university or department results.

Problem Solving & Decision Making:

Leverages system and design-thinking approaches that improve department processes and systems using significant conceptualizing, reasoning, and interpretational judgement.Problems and issues faced are numerous, difficult, and require detailed information gathering and analysis. Typically affect multiple areas or specialties. Problems and issues span a wide range of challenging and unique situations.

Communication & Influence:

Collaborates cross-functionally with parties within and outside of the department and may occasionally communicate with external parties. ​May influence others to accept the job area’s views, practices, concepts, and approaches and conduct briefings with leaders within the University or department. 

Leadership & Talent Management

Responsible for managing a team of professionals overseeing college level initiatives by providing guidance, coaching, and training to other employees and stakeholders impacting their work.Ensures proper training of team members and actively participates in hiring, firing, and promotion decisions. Provides direction and conducts performance reviews of direct reports.  ​Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.Primarily achieves goals through leading a team of professionals

Job Qualifications:

Minimum Qualifications:

7+ years of related experience with a bachelor's degree, or 4+ years and a master's degree, or a Doctorate or Terminal degree with 2+ years of experience.3+ years leading direct reports.

Preferred Qualifications:

 Experience successfully applying techniques for program, project and change management. Experience developing, delivering, and evaluating strategies at post-secondary institutions.  Experience with successful collaboration across multiple departments and proven ability to produce results to operational improvements that impact the student/customer experience.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.5-10% travel

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI