Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

We know you’ve got big plans – so do we! Our global team is innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. 

 

Your Role:

As a Senior Manager of User Experience at MilliporeSigma, you’ll be at the front line of innovation and technology, driving our UX roadmap from conception to implementation. You’ll possess a deep understanding of UX principles, design systems, and operational best practices. We are seeking an experienced people manager who is excited to push the limits of our ecommerce offering and develop a high-performing team. This includes taking a critical lens to ways of working, keeping a keen eye on budgeting and resourcing, and championing winning user experiences. This individual will also partner cross-functionally with leaders across our technology team to align on high-impact solutions as we collectively build a best-in-class customer experience.   

 

This role will report to the Associate Director of Experience Design.  

 

This role is hybrid in Burlington, MA or St. Louis, MO. 

 

Key Accountabilities:  

Manage a team of 10 designers, ranging from individual contributors and managers, by setting ambitious goals, driving operational efficiency, and providing supportive developmental feedback  

Champion collaboration and effective communication with both technical and commercial stakeholders (product owners, customer research, engineering etc.) to vision, roadmap, and implement a best-in-class customer experience  

Take a strategic lens to examining how multiple user touchpoints work together to collectively solve for needs across the full customer journey 

Lead the team through design process from planning through delivery with vision and intent 

Understand and champion the needs of key customer personas to drive impactful design solutions, increasing both customer satisfaction and business value 

Focus on team deliverables for critical user flows that result in tailored experiences for distinct customer segments  

 

Who You Are

 

Minimum Qualifications: 

B.A./B.S. in Design Human-Computer Interaction, Product Management, User Experience, Business Management or related field 

Experience leading in-house design teams, hands-on designing and executing customer experience strategies with a focus on software tools, complex enterprise applications, or e-commerce

Proven track record of successfully managing a team of user experience designers, resulting in team innovation, strong business results and professional development 

Deep understanding of UX processes, design research, and 'jobs to be done' frameworks 

Proficiency in design and rendering software such as Figma, content management systems such as Adobe Experience Manager, and personalization applications

Strong problem-solving skills and the ability to develop innovative solutions aligned with user needs and technical feasibility

Excellent communication and presentation skills, with the ability to effectively convey and drive alignment around complex ideas and strategies with stakeholders at all levels

Proven track record of collaborating cross-functionally, educating, and influencing teams to achieve common goals

  

Preferred Qualifications: 

Experience in collaborating with the design and development of websites focused on education, lead generation, and transactions 

Exceptional strategic thinking abilities and the ability to develop and execute digital strategies that align with business objectives 

Experience with agile principles and execution 

Proven track record of leading design thinking projects and generating innovative experiences that inform product roadmaps

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html