Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position Summary:** The senior manager for Workforce Management Industrial Engineering will lead the development and maintenance of engineered labor standards to support the staffing needs in the field including annual planning activities, routine validations, analysis for decision support, and planning for special projects. The successful candidate will have a strong executive presence, exhibit a deep understanding of the business, and facilitate cross-collaboration between finance, operations, and WFM teams to deliver accurate labor standards and labor impacts. + Lead quarterly business reviews with internal business partners to align on upcoming work, support discovery of new projects, and provide insights into WFM. + Support annual and quarterly refreshes of the retail labor budget with updated engineered labor standards. + Provide recommendations and insights on labor requirements to support key senior business partners, company strategies, and industry changes. + Engage with key business partners to understand changes in the business and potential impacts on labor. + Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders. + Manage incoming requests and timelines for regularly cadenced budget refreshes, ad hoc requests, business initiatives, projects, and team development. + Develop roadmap and strategy to build accurate workload to reflect the work required of our store colleagues. + Collaborate with the broader Workforce Management team to update labor budgets, demand, and scheduling to support business initiatives. + Lead and develop a team of Managers and Sr Analysts **Primary** **responsibilities** + Lead the creation, maintenance, and validation of engineering labor standards required to identify workforce needs across retail. + Engage with business partners and senior leaders to ensure alignment of workload with operational needs, companystrategies, and financial targets. + Serve as a subject matter expert on store workload implications to support strategic business and operational decisions. + collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement onworkload changes. + Develop a high-performing team to support business relationships and technical expertiserequired to maintain engineeredlabor standards. **Required Qualifications** + 8+ years of total business experience + 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity + 8+ years influencing with and without authority. + 8+ years leveraging data to support strategic plans and return on investment. + 8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc. + 8+ years’ experience building high-performing teams. + 8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together. + Familiarity with workforce management processes and extensive knowledge of retail business operations + Advanced skills in MS Office + Ability to travel up to 25% of the time, based on business needs. **Preferred Qualifications** + MOST Certified + 10+ years of total business experience + 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity + 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions. + 10+ years influencing with and without authority. + 10+ years leveraging data to support strategic plans and return on investment. + 10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc. + 10+ years’ experience building high-performing teams. + 10+ years’ experience engaging and inspiring a team to reach optimal business outcomes together. + Proven ability to deliver results in complex, fast-paced environments. + Proven ability to develop and lead planning initiatives with a track record of successfully executing on established goals and objectives. + Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction. + Highly responsible and accountable for building strong business value. + Consistently leads by example. + Strong negotiation, interpersonal, written, and verbal communication skills + Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions. + Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change. + Advanced knowledge of workforce management processes and extensive knowledge of retail business operations + Knowledge of or certification in Lean Six Sigma practices a plus + Familiarity with StandardsPro is a plus. + Master's degree preferred. ​ **Education** + Bachelor's Degree **Pay Range** The typical pay range for this role is: $82,940.00 - $182,549.40 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 12/27/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.