Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

The Senior Manager of Customer Strategy Innovation, Below-the-Wing Strategy, will lead strategic initiatives to move bags more efficiently throughout United’s system through automation, bag tracking technology, robotics, and other emerging technologies. Your role will involve collaborating with vendors and field leaders to implement below-the-wing technology initiatives and partnering with digital technology teams to test and integrate new technologies. This role oversees a portfolio of large scale, key initiatives and develops the long-term strategies for future process and technology improvements primarily within Airport Operations. This position is Chicago-based hybrid, requiring 2-3 days in office per week travel.

Identify, develop and lead complex cross-functional/divisional projects with high levels of leadership visibilityCultivate relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a resultCommunicate effectively with leadership and key business partners throughout project process. Develop executive level presentations and deliver project updates to leadershipLead and develop team members, while developing their skills and fostering an inclusive, healthy and positive working environment

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

The Senior Manager of Customer Strategy Innovation, Below-the-Wing Strategy, will lead strategic initiatives to move bags more efficiently throughout United’s system through automation, bag tracking technology, robotics, and other emerging technologies. Your role will involve collaborating with vendors and field leaders to implement below-the-wing technology initiatives and partnering with digital technology teams to test and integrate new technologies. This role oversees a portfolio of large scale, key initiatives and develops the long-term strategies for future process and technology improvements primarily within Airport Operations. This position is Chicago-based hybrid, requiring 2-3 days in office per week travel.

Identify, develop and lead complex cross-functional/divisional projects with high levels of leadership visibilityCultivate relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a resultCommunicate effectively with leadership and key business partners throughout project process. Develop executive level presentations and deliver project updates to leadershipLead and develop team members, while developing their skills and fostering an inclusive, healthy and positive working environment

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree required 7 years of relevant work experienceStrategic planning and decision making requiredAbility to work with cross functional groups requiredStrong relationship building and problem resolution skills requiredAbility to lead, motivate, and drive visionAbility to lead business partners through complex planning and implementation of initiatives requiredStrong written and verbal communication skills requiredStrong presentation skills requiredStrong project management skills requiredAbility to travel up to 30%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):MBA/Masters DegreeLean Six Sigma Green BeltExperience working with Airport Operations or in groups related to Airport OperationsStrategic Portfolio/Project management principlesExperience with financial or business case ownership/oversight

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree required 7 years of relevant work experienceStrategic planning and decision making requiredAbility to work with cross functional groups requiredStrong relationship building and problem resolution skills requiredAbility to lead, motivate, and drive visionAbility to lead business partners through complex planning and implementation of initiatives requiredStrong written and verbal communication skills requiredStrong presentation skills requiredStrong project management skills requiredAbility to travel up to 30%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):MBA/Masters DegreeLean Six Sigma Green BeltExperience working with Airport Operations or in groups related to Airport OperationsStrategic Portfolio/Project management principlesExperience with financial or business case ownership/oversight