Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

At Jet Aviation, we set the standard for excellence in private aviation. We are seeking a dynamic General Manager for Fixed-Based Operations Services to lead our award-winning team and drive operational excellence across our facilities. In this key leadership role, you will be responsible for the overall direction, safety, security, coordination, and evaluation of multiple departments; including facilities management, customer service, line service, ground support, vehicle maintenance, aircraft cleaning, and fuel farm operations; in full alignment with our organizational policies and applicable laws.

 

You will serve as an influential member of our leadership team, inspiring a bi-lingual, diverse, high-performing workforce and ensuring that every facet of our operation meets the rigorous standards that have established Jet Aviation as the best in the business. Your proven ability to navigate complex, multicultural environments and to communicate effectively with stakeholders from varied backgrounds will be essential to your success. Join us and help shape the future of private aviation by delivering unparalleled service and operational excellence every day.

 

This is an in-office position based out of San Juan, PR. The baseline range for this exempt position, will be as follows: $110,000-$130,000 annually, and is based on your regional location. We are offering relocation assistance for this role to support a smooth transition for the right candidate. 

Who We're Looking For

The ideal candidate will have a strong background in corporate business and private aviation services, coupled with deep operational experience. We are seeking someone who embodies the following qualifications and attributes:

 

Proven Expertise:

Over 10 years of experience in corporate aviation, with a robust understanding of both corporate business and private aviation services.

Extensive experience managing operations, having spent at least 7 years leading resources and teams composed of professionals and managers at varying levels.

 

Strategic & Operational Excellence:

Demonstrated success in setting standards and operational guidelines that drive efficiency and excellence.

Proven ability to implement business plans and strategic guidelines that align with organizational goals and industry best practices.

 

Main Responsibilities

 

Lead and coordinate all FBO operations in compliance with Jet Aviation policies, FAA, airport, governmental, and environmental regulations. Enhance and reinforce training programs to ensure excellence in customer service, line service, and ground support, while identifying and implementing innovative training initiatives in collaboration with senior leadership and HR. Foster a customer-centric environment by ensuring friendly, efficient, and compliant service delivery across all operational areas. Oversee financial controls including daily reviews of cash and credit card transactions, maintaining standard accounting practices, and managing budgets to meet or exceed departmental goals and KPIs. Cultivate and maintain strong relationships with customers, vendors, and suppliers, while leading contract negotiations and ensuring adherence to tenant agreements. Ensure the safe, secure, and efficient operation of the fuel farm and vehicle maintenance departments, including timely inspections, repairs, and strict regulatory documentation. Leverage strong business acumen and bilingual communication skills to effectively manage diverse teams, ensuring clear internal communications and the smooth implementation of operational changes. Additional Details

We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally.

 

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.