Summary
The purpose of this role is to lead the customer collaboration agenda across Australia and New Zealand and bringing the voice of the customer to the Kraft Heinz Leadership team.
Key deliverables will be focused on service, driving growth, reducing cost to serve, along with end-to-end network optimization across Australia and New Zealand.
With the support of your Customer Excellence Managers in your team, this role exists to improve our key metrics (CFR, RDD & OTIF), enhance our service to our customers through focusing on their KPIs (DIF, DOT, DIFOT & OBSL) as well as increasing supply chain efficiencies to become a supplier of choice.
Key Responsibilities
Creating a High-Performance team across the region by for creating a strong learning and performance culture, building a strong leadership base for development throughout supply chain
Identify and implement action-plans in driving KPIs across ANZ
Drive the Supply Chain Joint Business Planning agenda between Kraft Heinz and Customers
Manage the Annual Advantage Survey Plan for KH ANZ Driving a collaborative agenda with commercial
Deliver Advantage Survey targets through a clearly aligned Plan with each customer in the ANZ Network
Lead the Integrated Planning Process with Supply, Logistics, Sales, Finance and Commercial teams
Be the face of Kraft Heinz within customers and maintain healthy relationships to become their supplier of choice
Key contributor to the S&OP LT to help drive increased Engagement and delivery of AOP
About you:
Advanced Excel, PowerPoint
High data analysis capability
Power BI/Tableau & SAP (desired, not essential)
Excellent communication skills and confidence to hold meetings at a higher level
Advanced Negotiation skills
Tertiary qualification – Bachelor's Degree; preferably in Supply Chain, Engineering, Analytics, or other technical focus areas
10-15 years’ experience in logistics and customer facing roles, preferably in the FMCG industry
Exceptional customer relationship management and stakeholder engagement
Outstanding team leadership experience
Strong financial acumen in a supply chain environment
Building and leading multiple supply chain projects and strategies
You can travel ~25% of the time
About us:
Hybrid Working – Flexibility around when and where you work.
Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
Parental Leave – paid time off for both primary AND secondary caregivers
Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
Great Place to Work certification in Australia.
In House Training Programs
Corporate Discount Programs & Novated Leasing – Utilize a range of discount programs (gym membership, health insurance, banking)
#LI-DNI
Location(s)Freshwater
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.