**Description** Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. **Key Responsibilities:** The Senior Manager of Customer Strategy & Innovation, Below-the-Wing Strategy, will lead strategic initiatives to move bags more efficiently throughout United’s system through automation, bag tracking technology, robotics, and other emerging technologies. Your role will involve collaborating with vendors and field leaders to implement below-the-wing technology initiatives and partnering with digital technology teams to test and integrate new technologies. This role oversees a portfolio of large scale, key initiatives and develops the long-term strategies for future process and technology improvements primarily within Airport Operations. This position is Chicago-based hybrid, requiring 2-3 days in office per week + travel. + Identify, develop and lead complex cross-functional/divisional projects with high levels of leadership visibility + Cultivate relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result + Communicate effectively with leadership and key business partners throughout project process. Develop executive level presentations and deliver project updates to leadership + Lead and develop team members, while developing their skills and fostering an inclusive, healthy and positive working environment **Qualifications** What’s needed to succeed (Minimum Qualifications): + Bachelor’s degree required + 7+ years of relevant work experience + Strategic planning and decision making required + Ability to work with cross functional groups required + Strong relationship building and problem resolution skills required + Ability to lead, motivate, and drive vision + Ability to lead business partners through complex planning and implementation of initiatives required + Strong written and verbal communication skills required + Strong presentation skills required + Strong project management skills required + Ability to travel up to 30% + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + MBA/Masters Degree + Lean Six Sigma Green Belt + Experience working with Airport Operations or in groups related to Airport Operations + Strategic Portfolio/Project management principles + Experience with financial or business case ownership/oversight The base pay range for this role is $124,735.00 to $169,950.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.