Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Position Summary

The Senior Manager of Dacor Education & Training will be responsible for articulating and shaping brand and product training strategy, serving as the strategic architect for training, educational programming, and content delivered to external customers and internal sales professionals – ultimately driving customer loyalty and sales growth.

This key leadership role will elevate Dacor’s understanding, presence, and promotion within the current retail and wholesale (dealer) footprint. The Senior Manager will develop, implement, and measure training strategy and initiatives across three core formats: live interactive, on-demand, and digital/e-learning. Additionally, the Senior Manager will be supported by two Regional Training Managers that deploy will approved training programming and support within their assigned East and West regions. Critical to this role will be a focus on continually impacting Dacor's business results, service excellence, and team development needs.

Role & Responsibilities

Effectively partner with Dacor Brand, Product Marketing, and Sales leadership to ensure alignment on business and category priorities and needsDevelop and execute an updated and comprehensive training and education strategy for Dacor, incorporating engaging content and training plans across all key formats for live interactive, on-demand, and digital/e-learningLeverage customer and sales leader insights to ensure that relevant training content is engaging and motivating towards encouraging increased consideration and sale of Dacor products to key stakeholders – consumers, designers, and buildersEfficiently manage training budget and key projects and initiatives pipelineDevelop key performance metrics and data to provide insights and make strategic business decisionsDevelop tools and methods for measuring and monitoring the impact of training; utilize findings to inform future programming and Monthly Business ReviewsLead Training Team weekly/bi-weekly conference calls to share updates and best practices, and identify gaps in training or other opportunities, sharing key learnings with Dacor leadership

Skills and Qualifications

Minimum Qualifications

Bachelor’s degree and 10+ years of Training/Learning or Development experience in a fast-growing, premium/luxury environmentAble to successfully develop training regimens for retail and wholesale (dealer) populations and own sales organizationExcellent team player & collaborator, with proven ability to motivate and inspire direct reports and influence across multiple channelsAbility to train managers to inspire employees to excellence as well as deal effectively with underperformanceCapability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience level and sizeProject Management skillset with successfully managing multiple work streams simultaneously and the ability to prioritize, lead, and manage projects in a fast-paced environmentStrong relationship-building skills, along with strong listening and observational skills, with a track record of successfully coaching retail leadersExperience leading and managing remote teamsStrong written, verbal, and presentation skillsAbility to travel up to 50% of the time or as required based on business needExperience in the appliances, luxury appliances, luxury plumbing, and building products or related industryExtensive experience with showrooms and retail associates, as well as experience in supporting education needs for industry professionals and trade associationsMust have a strategic mindset, but be customer-focused and organizationally savvyMust have a working knowledge of educational media and platforms, and the ability to onboard new tools as neededHigh proficiency in Microsoft Office Suite and other software

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