JOB TITLE
Senior Manager - Ecommerce Operations | MAF Retail | Head Office Egypt

ROLE SUMMARY
The Senior Manager - E-Commerce Operations is responsible for managing the company’s digital business operational performance in direct online sales including fulfillment, last mile operations and quality and Hygiene standards to enhance the whole customer experience. He/ She will review, recommend and build strategic and tactical changes to drive all online profitability by increasing customer base and improve fulfillment and last mile performance.

ROLE PROFILE

Analyze, review, recommend and build strategic and tactical changes to drive profitability by increasing customer base, improve conversion rate, improve order size and manage margin performanceManage the ecommerce operations in compliance with policies established by Majid Al Futtaim Retail.Anticipate workload in the area of fulfillment operations and accordingly advise on appropriate team structures for optimum efficiency and utilization.Implement/enhance an operating model for the e-Commerce Last mile deliveries using 3P service providers.Review daily reporting for all internal/external customers to assess performance and order management.Oversee and monitor the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.Ensure measures are taken for all fulfillment orders online and that are in accordance with the agreed timeline and specified delivery schedule defined by the last mile department. In addition, ensures that all goods are delivered to the customers accurMonitor allocated budget to ensure compliance and take corrective measures when necessary.

REQUIREMENTS

8 – 10 years of professional work experience working in e-commerce operations and management. Bachelor’s degree in Business Administration or relevant field.Direct experience managing e-Commerce Last mile deliveries from on-line readiness to post purchase support including a working knowledge of marketplace and direct e-Commerce Commercial knowledge of retail / store operations online is highly preferred.Solid analytical skills, trouble-shooting skills; planning and organizational skillsAdvance knowledge of various automated distribution and warehouse systems preferred.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.