The Senior Manager, Project Management is responsible for customer facing Professional Services Delivery across Ricoh for Project Management. This position develops and delivers strategy, tools, materials, processes, team member education and mentorship.  The Senior Manager, Project Management is measured on the efficiency of the departments, utilization of team members, and effectiveness of the services offering(s).

The position is also responsible for People Management activities, including but not limited to: hiring, coaching, performance management, development, corrective action and termination.

RESPONSIBILITIES:

Responsible for direct management of team members and their achievement of the goals of their respective business unit Develops, grows and maintains the customer facing Project Management practice and team Works with Sales, Sales Engineering, Marketing and Services leadership to create and implement a go to market and delivery strategy for the team Works with Services leadership to create and implement business development strategy including education, mentoring and support of all sales and technical personnel engaged in the sale and/or delivery of professional services in Ricoh Participates in and contributes to presales activity and/or strategy related to large, strategic sales Develops and maintains relationships with other Ricoh divisions Shares ultimate responsibility for the successful delivery of RICOH projects, working where required with dedicated project management, analysts, consultants, trainers and other delivery personnel to ensure success Provides accurate and timely information and support as required for RICOH financial function for the business unit Responsible for creation and provision of PMO revenue forecasts, reporting and support of the billing process acting with ultimate responsibility for accuracy of billing for Project Management Monitors and manages the marketability of billable staff in the team Provides status reports on business activity as required by Services leadership Works with Services leadership to define and implement new and existing service offerings for his/her team, including definition of required competencies, development of supporting materials (with assistance of team members) and initial execution Collaborates and builds processes, tools and facilitates adoption by the Professional Services and Technical Services Delivery organization Responsible for People Management activities, including but not limited to: hiring, coaching, performance management, development, corrective action and termination Other duties as assigned by manager

EDUCATION & EXPERIENCE:

Post Secondary Education Minimum of 8 years industry experience working in a Project Management or Project Delivery role Project Management Certification required (PMP, or PRINCE2) ITIL Foundations (V3 min) required Other recognized Professional Certifications (IT, Accounting, Engineering, Business Analysis,  CBAP) an asset

SKILLS:

High level of proficiency in PMI fundamentals and other relevant methodologies (Agile, SCRUM) Working knowledge of the SDLC and IT industry applications, networking, device connectivity, scanning, printing and document management technologies Strong understanding of Professional Services Sales and Delivery Excellent verbal and written communication and presentation skills to clearly present information in positive and negative circumstances Ability to provide error-free work within tight deadlines and strict expectations Exceptional multi-tasking and time management skills Strong interpersonal skills. Must be a diplomatic, tactful, outgoing and an assertive communicator -- able to deal with different types of personalities and communication styles Must demonstrate initiative and be able to anticipate the needs of Services & Regional teams Must be self-motivated and possess a professional attitude Experience in setting goals by defining and prioritizing specific, realistic objectives is required Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and production departments and ability to motivate individuals and groups Proficiency in the use of MS Office applications, Salesforce.com, Service NOW Ability to recognize market trends by collecting, organizing and analyzing statistical data Independent judgment to make sound, justifiable decisions and take action in solving problems