Job Classification

REQ 134555 Thembi Mtshali

Location: Johannesburg

Closing date :  10 July 2024

Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Managers (MM)

FAIS Affected Job Purpose

Lead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.

Job Responsibilities

•    Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience.
•    Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice.
•    Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes.
•    Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies.
•    Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa 
•    Resolve cases that are escalated to Group Exco level through various forums.
•    Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
•    Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders.
•    Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology.
•    Prepare reports, document, and present findings to management for further investigation.
Business Processes
•    Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards. 
•    Provide advice, governance and oversight on fraud risk management policies and standards.
•    Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group.
•    Manage the COE budget and ensure delivery of annual business plans per timelines.
•    Keep abreast of trends, legislation, legal developments, and best practices within the industry to optimise performance.
 

Job Responsibilities Continue

People and Talent 
•    Lead, manage and coach direct reports.
•    Manage the team's performance to meet stakeholder expectations.
•    Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations.
•    Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy.
Stakeholder Management
•    Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group.
•    Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships.
•    Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
 

Essential Qualifications - NQF Level Professional Qualifications/Honour’s Degree Preferred Qualification Field of Study: Finance and Law Preferred Certifications CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred Minimum Experience Level 11 years + Management experience as part of the above years: 10 years + Technical / Professional Knowledge Financial crime; preventing, detecting, investigating Data and analytics Business operations and systems Case management systems Fraud Risk Management Process And Frameworks Fraud investigation methodology Financial management Behavioural Competencies Devise Strategy Driving Execution Leading Teams Optimizing Diversity Building Partnerships Strategic Influence Emotional Intelligence Essentials Disclaimer

Preference Recruiting Team at +27 860 555 566will be given to candidates from the underrepresented groups

Please contact the Nedbank.

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Please contact the Nedbank Recruiting Team at +27 860 555 566