At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Technology Product & Platform Management **Job Sub** **Function:** Technical Product Management **Job Category:** People Leader **All Job Posting Locations:** US160 NJ Raritan - 1003 US Highway 202 N **Job Description:** Are you ready to transform employee interactions with IT? Johnson & Johnson seeks a visionary Senior Manager to lead the evolution of our Enterprise Technology Service Portal and Catalog. This is not just another ITSM role, it’s a chance to define intuitive, seamless self-service experiences that truly matter. The preferred location is Raritan, NJ, with other J&J site locations considered in EMEA after leadership review. This position will work a hybrid schedule and be in office three days a week. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Ireland, The Uk or Belgium - Requisition Number: R-001091 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. We are excited to offer an outstanding opportunity to join our team as the Service Portal & Catalog Senior Product Manager. This leadership position will be part of the Service Management Office (SMO) which is responsible for ensuring IT Service Management (ITSM) best practices and platforms are effectively leveraged to support and underpin the operational management of business applications, infrastructure and associated services across the enterprise. The candidate would be a leader who demonstrates a true sense of grit - providing product leadership of the Service Portal, management of the request Catalog service as well as ownership and governance of the Service Request and Service Portfolio Management practices. They would assume people leadership of three FTEs and an associated request catalog development team. The Senior Manager will lead in defining, maintaining, and driving strategic roadmaps for these key ITSM practices. This role will also act as Product Manager for the enterprise Technology Service Portal driving an optimal experience for our end users globally. **Key Responsibilities:** + **Portal Product Management -** Evolve our enterprise service portal by applying design thinking, AI-powered automation, and user-centric innovation to make it a more smarter and efficient tool for our global workforce. Manage the product backlog that balances quick value with transformative long-term initiatives.\ + **TS Service Catalog Management -** product ownership of the TS Service Catalog (hosted within the Service Portal) which will enable an intuitive channel providing a comprehensive view of all services offered by the Technology Services organization. This will include ownership of associated Service Lifecycle Governance. + **Request Catalog Service Management -** advance our service request catalog by focusing on automation, streamlined workflows and fulfillment through a seamless experience. + **Practice Leadership & Strategy** - providing strategic direction and fostering a culture of continuous improvement within service request and service portfolio management practices. + **Collaborate & Influence** – Partner with the Portal product team including members from the End User Services team, the ServiceNow platform team and IT/Business owners across the company. + **Lead an Incredible Team** – Inspire and guide a dedicated team, including request catalog, service portfolio and development leads. **Qualifications** + A Bachelor's degree or equivalent work experience **Experience and Skills:** **Required:** + ITIL awareness and understanding + Proven experience in ITSM, Product Management, or Digital Service Transformation. + A product-centric attitude with a startup mentality focused on user value + Solid understanding of UX, service design, and experience analytics. + Ability to translate business needs into innovative digital solutions. + Experience leading cross-functional teams and product roadmaps. + Passion for automation, AI, and next-gen service delivery. **Preferred:** + Experience with ServiceNow, especially in Employee Center and request catalog workflows and associated management + Understanding and experience of ServiceNow CSDM model + ITIL certification **Other:** + Travel domestic/international opportunities 10% + \#Li-Hybrid Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. **The anticipated base pay range for this position is :** $118,000- $203,550 Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.