OVERVIEW Lead all administrative office functions for the organization, including management of office operations and service functions, staff, budgets, and office facilities by implementing policies, coordinating resources, and facilitating communication across departments to maintain an efficient and productive office environment. Provide oversight in resolving escalated issues arising from office and service operations and requiring coordination with other departments. RESPONSIBILITIES (other duties may be assigned) 1. Maximize the development of internal talent through regular performance coaching, performance reviews and presenting developmental opportunities. 2. Manage the strategic direction and overall development for assigned area of responsibility. 3. Complete multiple annual budgets for assigned area of responsibility to maximize profitability. Develop operating budgets and communicate accurate costing to serve and anticipate change, as business needs change. 4. Identify, measure, and facilitate improvement initiatives for the Office Management and Food Service/Catering teams through encouragement of process ownership and teamwork. 5. Analyze and monitor office utilization to ensure adequate space for current and future organizational growth, across all Non-Store Facilities. 6. Provide oversight to catering program to ensure alignment of strategic goals, scalability of food service programming, and coordination of non-store facility event planning. 7. Develop performance measurement standards and reporting tools to monitor and manage performance related to business effectiveness for areas of responsibility. 8. Lead the effort with Human Resources and other stakeholders to establish office environment guidelines and procedures and monitor to ensure compliance. 9. Lead and implement hospitality features and amenities for Non-Store Facilities That strive towards standardization across all facilities for a consistent work environment and enhanced experience for all employees and guests. 10. Develop and implement technology maintenance plans for office equipment, in coordination with IT, such as conference room technology, mail room hardware, and cleaning tools. 11. Collaborate with IT to identify software technologies used to aid in the efficient operation of all Sheetz office environments. 12. Lead development of needs assessments and standard features for Sheetz office buildings to support new facility design projects. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education • Bachelor’s degree in business administration, hospitality management, or a related field required. Experience • Minimum 7 years’ experience in office management, hospitality management, Human Resource Management, or business administration required. • Minimum 5 years supervisory experience required. Licenses/Certifications • Serve Safe Certification is preferred. Tools & Equipment • General Office Equipment ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.