We Go Beyond:

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

Job Profile Summary

The Senior Manager of Partner Care Operations is responsible to provide leadership and operational direction to the Partner Operations Team, who own and manage the operational relationships with our ever-growing Partner network consisting of thousands of vendors across multiple channels. The Senior Manager of Partner Care Operations will be strategic and tactical while collaborating with several departments and teams to continuously improve the operational performance of our Partner's. They will contribute to the development of tools and processes that make our Partners more efficient and effective. They will define overarching goals and the strategy to drive operational excellence and a superior customer experience.

** Must live in Utah or be willing to relocate**

Job Responsibilities

Manage team’s performance to meet KPIs and established standards of excellence in support our partner’s operational performance.Primary business owner of fulfillment Ops scores; Define overarching operational goals and ensure operational excellenceChampion existing and new technologies with focus on improved operational efficiency and complianceProvide executive-level summaries about favorable and unfavorable scoresSupport Marketplace and Partner Services Support queuesSupervise Partner Onboarding TrainingContribute to the development of tools that improve the Partner and Customer experience, while maintaining the goal of operational excellenceDrive ongoing process improvement to deliver increasing operational efficiency and compliance in all partner processesCollaborate across departments to drive performance goals (departments include Merchandising, Marketing, Customer Service, Reporting/Analytics/Business Intelligence)Anticipate, monitor, and respond to changing operational KPIsFacilitate regular communication to ensure key performance indicators are achieved and maintained both internally and externallyManagement and performance monitoring of all partnersManage documentation, implementation and maintenance of partner account management processes, standards, and metrics trackingAccountable for activities associated with effectively building and maintaining external partner relationshipsRegularly collaborate with partners on potential program improvementsPerform other duties as required

Job Requirements

Possess strong leadership skillsProven ability to effectively manage a team in meeting KPIsMust have solid written/ verbal communication skillsDemonstrated analytical skillsPerform highly detailed work on multiple, concurrent tasksPossesses excellent organizational skills and ability to work independentlyAbility to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another under intensive deadlines with frequent interruptionsDemonstrates ability to define and manage processesKnowledge of industry best practicesAbility to build and maintain effective working relationships with all levels of management and staffStrong technical/functional understanding of the Overstock.com businessCommunication, listening and negotiation skills allowing individual to articulate ideas and thoughts clearly through various means, including written and oral communications, with all levels of the organization up to and including executive management

Skills

Strong team management skillsExcellent written and oral communication skillsExcellent organizational skills and the ability to multi-taskAbility to use critical thinking in analyzing and resolving problemsProven ability to scale and grow with a businessGood balance of strategic thinking and operational executionProven track record in leadership including building high performance teams and defining and executing strategyPrior experience in a high performance, fast-paced industryComfortable in technology-driven business environmentExperience in merchandising, supply chain, and/or logisticsE-commerce experience preferredExperience hiring and leading diverse teams

Education

Relevant Bachelor's degree or equivalent combination of education and experience

Who We Are:

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer:  

401k (6% match)

Flexible Schedules

Onsite Health Clinic

Tuition Reimbursement, Leadership Development Program, & Mentorship Program

Onsite Fitness Center

Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)

And More…

*Benefits vary based on position, tenure, location, and employee election

Physical Requirements:

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity:

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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