Senior Manager - Operational Risk Management (ORM) Independent Monitoring & Testing

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Operational Risk Management (ORM), Independent Monitoring and Testing:

Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology 
Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan
Independently monitor operational risk trends and activities
Manage and perform an effective challenge process based on a defined criteria and build in to annual plan 
Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks
Coordinate a holistic, de-duplicated independent risk assessment process
Proactively identify areas for high risk for intervention
Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies
Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Qualifications:

4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities  
Excellent project management, communication, and interpersonal skills  
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]  

Preferred:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  
Experience in at least one of the following:   
Translating operational risk strategy and appetite into execution guidelines  
Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds  
Oversee the implementation of the operational risk governance frameworks   
Communicating and ensuring understanding and adherence to operational risk procedures and standards   
Manage the operational risk exam management processes  
Experience in financial services industry 

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

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