_Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Senior Operations Manager, you’ll be asked to lead a dynamic team of people and empower others to further develop their careers while also developing your seniority in the transportation industry. This is an essential industry and we’ve been in the game since 1933! **Position** **Summary** The Senior Ops Manager manages the operations and personnel for locations with approximately **_414_** truck units comprised of one or more locations. Roles including Operations Managers, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Senior Operations Manager must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Ops Managers are responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder FMS Shop positions, the Senior Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager II, Field Operations Manager, or Quality Assurance Manager roles. Position/Shop Location(s)- **_Gainesville, FL_** **_Bonus Eligible_** You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2022/Ryder-Named-One-of-the-Top-Companies-for-Women-to-Work-For-in-Transportation-in-2022/default.aspx) " by _Women in Trucking,_ one of _Fortune Magazine_ ’s “World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2022/FORTUNE-Magazine-Names-Ryder-Among-Worlds-Most-Admired-Companies-for-10th-Consecutive-Year/default.aspx) ”, & one of “Reader's Choice Excellence Awards (https://newsroom.ryder.com/news/news-details/2022/Ryder-Voted-Among-Top-10-3PLs-in-Readers-Choice-Excellence-Awards-by-Inbound-Logistics/default.aspx) ” by _Inbound Logistics._ What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award (https://https/www.businesswire.com/news/home/20220712005382/en/Ryder-Receives-Verizon%E2%80%99s-Supplier-Environmental-Excellence-Award) " Here is from people that work here! https://www.youtube.com/watch?v=usBbl6L1V6E This is Ryder: https://www.youtube.com/watch?v=b24PFgxvVS0 **ESSENTIAL FUNCTIONS** OPERATIONS MANAGEMENT: 1-Responsible for optimizing labor at the shop and ensuring the optimal mix of straight time, O/T and Outside Repair 2-Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours 3-Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings and RO reviews and approvals 4-Oversee the execution of the Workflow Management process LABOR MANAGEMENT: 1-Provides management, training and development of all personnel assigned 2-Responsible for Performance management of all assigned personnel 3-Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan in prioritized based upon Breakdown, Rework and Running cost trends 4-Responsible for recruiting, hiring, on-boarding, payroll and succession planning CUSTOMER MANAGEMENT: 1-Directly responsible for customer relationship management to include issue resolutions, customer satisfaction and retention as well as ensuring vehicle uptime 2-Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements 3-Responsible for ensuring complete execution of the Customer Communication Protocol 4-Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service 5-Conduct customer visits and annual reviews as required by the Customer Care Plan 6-Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise FINANCIAL MANAGEMENT: 1-Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction 2-Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives 3-Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets 4-Responsible for the optimization of net maintenance cost per unit 5-Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors 6-Responsible for Payroll, Purchase Order approval, invoice reconciliation and fuel reconciliation 7-Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. 8-Responsible for ensuring proper documentation and explanation reporting of re-billable activities 9-Responsible for the Warranty process and maximizing Warranty recovery in the shop 10-Ensure data integrity in the shop management online system ASSET MANAGEMENT: 1-Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop 2-Responsible for the execution of Asset Management initiatives at the shop level 3-Evaluates needs and makes recommendation for shop tooling and equipment requirements 4-Management and oversight of vehicle specifications and vehicle in-service/out-service process 5-Provide input during business unit Asset Management review 6-Ensure all vehicles have required specifications in SAM 7-Responsible for Parts Inventory management, policies and procedures QUALITY MANAGEMENT: 1-Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work 2-Lead breakdown root cause analysis process, implement corrective actions locally and when necessary, communicate issues to Technical Assistance Center 3-Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized 4-Responsible for all Mandatory compliance items at the Shop Level as identified on the Quality Review inspection list 5-Accountable for all Quality Metrics within the Shop 6-Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs 7-Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal as well as customer requirements 8-Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives 9-Ensure cleanliness and quality of repair for all maintained vehicles 10-Comply with Safety and EPA regulations and requirements **ADDITIONAL RESPONSIBILITIES** Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record Performs other duties as assigned. **EDUCATION** Associate's degree Related field preferred. Bachelor's degree Related field preferred. **EXPERIENCE** Four (4) years or more experience in a maintenance operations environment. Demonstrated success in a Ryder role may be substituted for this requirement Four (4) years or more experience Maintenance and Technical experience in a shop environment Four (4) years or more experience Supervisory experience **SKILLS** . Ability to professionally represent Ryder and competently interact with customer management Assumes personal responsibility for actions. . Proven track record of achieving desired results Strong verbal and written communication skills. Effective leadership skills. Strong decision making. Able to lead and train workforce Ability to build strong customer relationships. Demonstrated work flow analysis and management skills Demonstrates problem solving skills. Able to solve operational problems with minimal assistance Demonstrates customer service skills. Able to resolve customer issues with minimal assistance Ability to work independently and as a member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). . Ability to work with reporting systems pulling data for analysis (preferred) **KNOWLEDGE** Able to understand labor, financial, operating, quality, safety & asset processes and related metrics; advanced level. Competent in basic computer skills and in Microsoft Office environment; advanced level. Knowledge of Shop Management systems ; advanced level; preferred. Strong vehicle diagnostics/repair knowledge; advanced level; preferred. Exposure to Lean/Six Sigma principles ; intermediate level; preferred. **LICENSES** **TRAVEL** 1-10% **\#LI-post** **\#INDexempt** **\#FB** **\#LI-JJ** **Job Category:** Operations and Support **Compensation Information** : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: **Pay Type** : Salaried Minimum Pay Range: $78,000 Maximum Pay Range: $82,000 Benefits Information: **For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. **Current Employees** **:** If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ \#wd