Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We are looking for a dynamic, highly organized, and results-driven Senior Manager of Strategic Operations (Chief of Staff) to partner with the VP of PCW Pharmacy Adherence & Pre-Order Placement and the leadership team to drive operational excellence, strategic alignment, and team effectiveness across the organization. This role will drive strategic initiatives, ease stakeholder engagement and handle communications across various teams and executives.
To excel in this role, the ideal candidate must have strong technical and business acumen, exceptional relationship-building skills, outstanding organizational and communication abilities, and understand how to harmonize competing interests.
Key Responsibilities
Collaborate with leadership to develop a multi-year technology strategy aligned with business unit goals.Translate high-level strategic goals into actionable roadmaps and initiatives, ensuring alignment across teamsServe as a liaison for cross-functional teams to enhance collaboration and operational excellence.Monitor and report on the progress of strategic initiatives, holding teams accountable for results.Establish scalable processes, systems, and workflows to improve operational efficiency within the organization. Facilitate program governance, tracking status, resolving issues, and escalating concerns, as necessary.Drive communications strategies to articulate priorities, progress, and impact to both internal and external stakeholders.Design and implement initiatives to enhance employee engagement, retention, and professional development.Create and present executive communications and documentation.Primary Responsibilities
Act as a strategic communications advisor to the VP and key leaders. Lead the development and implementation of a thought leadership communications strategy to enhance brand reputation. Coordinate execution of the communications strategy across business leaders. Produce clear and compelling executive messaging on complex topics under tight deadlines. Collaborate with vendors and in-house talent to support the communications strategy. Adapt recommendations based on an evolving environment and share insights from the broader company. Develop key performance metrics to measure effectiveness.
Required Qualifications
Key Skills
1. Strategic Thinking
Ability to see the big picture and align team goals with organizational priorities.
Experience in developing and executing long-term strategies.
2. Operational Excellence
Expertise in streamlining workflows, optimizing processes, and managing resources effectively.
Knowledge of Agile or Lean methodologies is often valued.
3. Communication and Collaboration
Exceptional written and verbal communication skills to represent the leadership vision clearly.
Ability to act as a liaison between teams and senior leadership.
Exceptional presentation skills - ability to summarize and articulate thoughts and ideas to senior leaders
4. Leadership and Influence
Strong interpersonal skills to lead without direct authority.
Ability to mentor and coach team members to align with the leader’s goals.
5. Problem-Solving and Adaptability
Analytical mindset to tackle challenges and develop creative solutions.
Flexibility to handle shifting priorities in a fast-paced environment.
6. Technical Acumen
Familiarity with software engineering processes, tools, and frameworks.
Understanding of cloud, DevOps, or software architecture concepts.
Preferred Qualifications
Education
Bachelor’s Degree in a relevant field such as Engineering, Computer Science, Business Administration, or similar or equivelant experience.Advanced Degree (preferred): MBA or a Master’s in a technical field can be advantageous.Pay Range
The typical pay range for this role is:
$130,295.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.