Senior Manager Ops Process - Delivery Experience Strategy
Home Depot
Position Purpose:
Key Responsibilities:Identify opportunities: Conduct industry and competitive analysis, customer research, acquisition opportunities and identify the most attractive growth opportunitiesManage projects: handle day-to-day issues associated with implementing a new initiative; work with store planning, visual merchandising, store and divisional associates. May lead full pilot implementations of selected initiatives.Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store personnel, merchants, other HD companies, non-HD companies, vendors, etc.)Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores, & other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates, talking to customersand interviewing merchants.Communicate with Senior Management: Prepare presentations for growth steering committee, president's meeting and other meetings in order to communicate and solicit feedback and input at various stages of individual initiativesAcquisition leadership: Ad hoc involvement in selected strategic acquisitions, including identification of candidates, industry evaluation, negotiations, and post-acquisition follow-up and tracking. Select, develop, and motivate assigned staff.
Direct Manager/Direct Reports:Typically reports to DirectorDirect and indirect reports typically include 3 professionals and 1 support associate.Typically negotiates in a competitive or adversarial environment.Typically faces complex issues that differ from those typically faced within the industry or profession.Typically considers new courses of action within broad policies and medium-term goals when solving problems.Typically determines what should be done in a functional area or business unit within the broad policies and principles or very general goals.
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Preferred Qualifications:A master's degree is preferred.Eight plus years of experience is preferred.
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:No additional education
Minimum Years of Work Experience:6
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:Supervisory SkillsAbility to communicate with Executive groupStrong Basic Math and Logic SkillsComputer Literate/Comfortable with Database StructureConflict ResolutionBasic understanding of retail environment
Lead and direct strategic growth initiatives within The Home Depot to enable the company to continue meeting/exceeding our growth objectives/strategy. Identify, research and analyze potential opportunities for growth, develop strategies to address and capture specific opportunities, test and refine recommendations, evaluate results, make recommendations relative to implementation.
Key Responsibilities:Identify opportunities: Conduct industry and competitive analysis, customer research, acquisition opportunities and identify the most attractive growth opportunitiesManage projects: handle day-to-day issues associated with implementing a new initiative; work with store planning, visual merchandising, store and divisional associates. May lead full pilot implementations of selected initiatives.Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store personnel, merchants, other HD companies, non-HD companies, vendors, etc.)Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores, & other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates, talking to customersand interviewing merchants.Communicate with Senior Management: Prepare presentations for growth steering committee, president's meeting and other meetings in order to communicate and solicit feedback and input at various stages of individual initiativesAcquisition leadership: Ad hoc involvement in selected strategic acquisitions, including identification of candidates, industry evaluation, negotiations, and post-acquisition follow-up and tracking. Select, develop, and motivate assigned staff.
Direct Manager/Direct Reports:Typically reports to DirectorDirect and indirect reports typically include 3 professionals and 1 support associate.Typically negotiates in a competitive or adversarial environment.Typically faces complex issues that differ from those typically faced within the industry or profession.Typically considers new courses of action within broad policies and medium-term goals when solving problems.Typically determines what should be done in a functional area or business unit within the broad policies and principles or very general goals.
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Preferred Qualifications:A master's degree is preferred.Eight plus years of experience is preferred.
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:No additional education
Minimum Years of Work Experience:6
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:Supervisory SkillsAbility to communicate with Executive groupStrong Basic Math and Logic SkillsComputer Literate/Comfortable with Database StructureConflict ResolutionBasic understanding of retail environment
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