When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
*Job title is flexible based on experience.
ResponsibilitiesAs an Account Sr. Manager or Director at Hines, you will develop and execute strategic plans to achieve account objectives, furthering client organizational goals. The role entails implementing operational strategies, managing profit and loss (P&L), and leading and optimizing team members effectively. Responsibilities include, but are not limited to:
Account leadership:
Establish the vision and strategy of the account, ensuring alignment with client goals and objectives.Create and drive the account annual business plan to deliver high quality results and maximize value to the client and Hines.Approve long-term strategic plans and forecasting for all buildings.Maintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team.Lead the account leadership team and work with leaders to create an inspiring team environment.Understand and effectively communicate the vision, mission, and value propositions of Hines.Directly manage multiple senior leaders.
Contract management
Oversee the implementation and superior delivery of all contracted deliverables.Ensure the successful management of scope expansion and renewal activities.Ensure fulfillment of vendor contracts as agent for the client and sets the tone and culture for the way Hines delivers services.Accommodate, plan, and integrate portfolio expansion and contraction into service delivery.Ensure key performance and service level targets are met and fee reward is maximized.
Client relationship management
Manage the client relationship, acting as a trusted advisor and strategic partner for the client.Create alignment between client needs and organizational delivery.Meet regularly with client partner to provide routine updates, resolve issues, and solicit feedback.Interpret client needs and strategically identify new value-add services and opportunities.Influence the client’s planning and budgeting process to enhance value and optimize performance.Act as the primary point of contact for communication to and from the senior client representative.Oversee risk mitigation and dispute resolution for client and Hines.Supports execution of client’s business through the development and execution of an Account Business Plan and Operating Budget.Adhere to customer and internal reporting requirements.
Profit and loss management
Oversee account profit and loss and achievement of financial goalsEnsure that fixed compensation services are realized and variable compensation opportunities are maximized to improve business unit and company profitability.Provide leadership and direction to support existing program retention and account growth.Engage with the Hines FM Corporate Platform on a regular basis to leverage the broader Hines expertise as part of delivering an integrated set of services.Remain informed of industry trends and activities and bring innovations to the client and Hines; bring leading practices and/or innovations developed on the account to the firm. QualificationsMinimum Requirements include:
Bachelor’s degree from an accredited institution or equivalent work experience required.
Fifteen or more years of facilities management experience required.
Experience mentoring others, building, leading, and mentoring teams.
Experience acting as the highest-level relationship owner to a client, preferred.
Strong people first leader; Inclusive, respectful, approachable and team oriented
Ability to meet and inspire others to achieve a standard of excellence with our work processes and outcomes while honoring Hines' Standards, client policies, and all regulatory requirements
Demonstrated impeccable judgement.
Real estate and facilities management fluency.
High degree of integrity and sincerity with the ability to inspire confidence.
Project and team leadership.
Real estate and facilities management fluency.
Client, account, and firm leadership.
Assuring a safe environment for work.
Interpersonal and communication skills.
Ability to develop positive relationships.
Financial management.
Certified Facility Manager or similar credential preferred.
Strict adherence to non-disclosure agreements and a high degree of confidentiality.
Ability to comply with client health and safety protocols.
Ability to manually lift 30 lbs.
Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.
Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
Be flexible and available to meet during various time zones in support of the client’s portfolio and address after-hours situations as necessary.
Domestic travel may be required up to 25% of the time.
ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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