****Relocation Assistance Available**** **Position** **Summary** As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. **Business Context** Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties. As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services. The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true. **Global Technology Context** The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a visionary leader with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a leader in recruiting, developing, and retaining technical talent on high performing teams is required. The incumbent is a proven thought leader, a consensus builder, and an integrator of people, processes, and technology. **Specific Job** **Summary** The **Senior Manager, Performance Testing** (Enterprise Test and Performance Automation Architect) is a leadership role that is a member of the Testing Center of Excellence (TCoE) focused on implementing policies and procedures for the software quality assurance function and test automation. The Test and Performance Automation Architect is a change agent in MVW’s transformation to building and delivering best in class test automation strategies, framework and assets that can be leveraged to test MVW’s applications across the Enterprise. This role is responsible for defining the architecture, setting the standards and best practices for the Test Automation CoE, and for ensuring supplier’s adherence to defined test, automation, and performance standards and best practices. As well, this role is responsible for driving consistency in development practice and tools, quality, and for ensuring re-usability of testing artifacts for applications across the MVW Enterprise. Requires a high level of specialized knowledge and skill in the Information Technology (IT) Testing Automation and Performance Automation discipline. This role works closely with multiple Application Development and business peers to develop application specific testing and performance metrics to ensure the long-term success and sustainability of the application. Educate suppliers on the MVW standards and capabilities and review their work product to ensure alignment to these standards and capabilities. Management focus is to set and achieve objectives this and next year with awareness for three years out while being confronted with competing objectives of growth, cost control, quality delivery and productivity. **Expected** **Contributions** + Develops operating plans and workable business processes for own department in alignment with function strategy + Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results + Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk + Presents alternative solutions to business issues by leveraging the organization + Responsible for own work and contributing to team, department, and/or business results + Directs work of non-management staff. Typically influences work of cross-functional or extended teams + Assists more senior associates in achieving business results by: + identifying opportunities to enhance the effectiveness of the testing process. + providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution in the testing area. + establishing key performance metrics in the test automation area and implementing change to consistently strive for measurable excellence. + championing team success to motivate individual success. + assisting in the development and communication of broader organizational goals. + achieving results against budget within scope of responsibility. + developing and using systems to organize and keep track of information. + balancing the interests of own group with the interests of the department and organization. + working with others to identify and remove barriers to success. + Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge + Performs other duties as appropriate **Specific Expected** **Contributions** + Establishes common practice and standards across multi-suppliers to ensure consistency of the testing practice including measurement of supplier’s performance + Works closely with platform owners, business analysts, solution architects and solution engineers to develop application specific automation and performance testing metrics to ensure the long-term success and sustainability of an application + Works with supplier to reduce technical debt specific to the automation and performance testing platforms and capabilities + Develops supplier work orders to meet new or enhanced automation or performance testing needs + Accountable for oversight of all testing assets developed by suppliers to ensure MVW policy and standards are met or exceeded + Assesses emerging technologies by evaluating, selecting, and calibrating test automation tools for alignment to future development strategies + Designs, develops, and maintain sautomation testing frameworks for testing the user interface of browser-based web and mobile applications + Designs, develops, and maintains load/performance test strategies that integrate monitoring and analytical data to drive better test design + Designs, develops, and maintains automation testing frameworks for testing web services + Prepares a test results strategy that drive all results to a common repository for analysis and reporting by project stakeholders, IT leadership, product owners, and audit/compliance teams + Creates a strategic test management plan that minimizes maintenance, insolates automation code from application change, drives down development effort, improves playback consistency, and reduces playback durations + Measures and reports on the continuous cost savings of all test automation efforts + Drives suppliers to provide project estimations that are more accurate to keep project overruns to a minimum + Provides input in project reviews to identify risks and dependencies that cause refinement of the automation component estimates, adjustments to key milestones, and measurement of plan variances + Collaborates with database administrators, product owners, and subject matter experts to optimize data selection techniques and improve test data quality + Develops a strategic test tool plan to identify best-fit following careful review of project requirements + Oversees the test automation repository strategy by selecting tools and strategies that provide agility to test both emergency and planned releases + Identifies opportunities to further optimize the MVW cloud test playback environment **Candidate** **Profile** Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience. **Specific Candidate** **Profile** **Education** + Bachelor's degree in technology, engineering, computer science, or statistical/math sciences. **Certifications Preferred** + Certified Software Test Automation Specialist + Splunk Core Certified Power User + ISTQB Advanced Level Test Automation Engineer + Certified Professional in Test Automation (CPTA) **Experience** + Requires 7+ years of progressive experience leading technology Test Automation and Performance Automation teams including experience operating in a globally sourced operating model leveraging suppliers for testing services + 7+ years’ experience in Designing and Developing Test Automation frameworks + 5+ years’ experience Selenium, Appium, UFT Developer, Ready API, and LoadRunner + 5+ years’ experience with ALM, SOAP UI or similar + Technical knowledge and experience in managing service delivery of test automation and performance automation platforms **Skills/Attributes** + **Analytical and Strategic Thinking** + Develop and implement long-term strategic plans and strategies to improve the efficiency and effectiveness of the team and applications + Analyze data and metrics to assess the performance and impact of applications/systems and impact of any major incidents + Strong analytical and problem-solving skills, with a focus on root cause analysis and process improvement + Strong troubleshooting and problem-solving skills + **Technical** + Experience with application support tools and frameworks + Experience with a variety of operating systems such as Windows, Unix, or Linux + Familiarity with web technologies and protocols + Ability to work with APIs and integration technologies + Knowledge of network fundamentals and infrastructure + Experience with source code management and version control systems + Deep understanding of testing methodology, terminology, estimation models, templates etc. + Database experience such as SQL Server, Oracle, MySQL + Good knowledge on programming languages such as Java, C/C++, VB Script + Experience developing micro-services + Experience with variety of ‘best in class” test automation tools and test frameworks + Experience in troubleshooting performance issues and leveraging big data and monitoring tools to identify patterns and find issues + Proficiency designing and modeling performance tests + Experience and understanding of cloud infrastructure such as AWS + Good knowledge on testing web applications, client/server applications, APIs and mobile applications + **Work Management Skills** + Skills in gathering and analyzing business requirements to meet organizational needs. + Ability to plan, execute, and manage business requests, ensuring they are completed on time, within budget while meeting technical and quality requirements + Experience in managing change within an organization by ensuring all changes made to production are effectively transitioned to support teams + Experience coordinating offshore teams + Excellent risk mitigation skills + **Interpersonal Skills** + Commitment to a strong customer service orientation to understand and address client needs effectively + Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations + Ability to lead and motivate teams, driving successful incident and problem management solution + Strong customer service skills + Experience leading and mentoring technical teams, with a focus on developing talent and promoting a collaborative work environment + Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization + Proven experience leading incident response team, managing critical incidents and communication with all stakeholders + **Additional Attributes** + Flexibility to adapt to changing organizational dynamics within a matrixed organizational structure + Commitment to staying updated with latest technologies and tools in the market to improve the operational stability and best practices + Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions + Proactive approach to identifying and addressing potential issues before they escalate + Exhibit accuracy and thoroughness in all aspects of job function + Experience working in a fast-paced, dynamic environment with a focus on delivering high-quality support services + Experience using various software development lifecycles and their associated processes + Knowledge of security and compliance standards, particularly in the travel and hospitality sectors + Able to exhibit a progression of increasingly complex applications and successfully lead and deliver complex IT projects. Experience working in a global sourcing model is a plus Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture