You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.

The Sr. Manager, Product Management, will be an essential part of the core team supporting our Consumer Rewards Checking product as we continue to scale following our 2022 launch. This person will be responsible for managing and optimizing our cross-channel servicing communications across email, MYCA, and push to meet pressing customer, CCP, and Compliance needs as our product continues to evolve. This person will also help define the broader strategic roadmap, partnering closely with other internal Deposits teams to enable cross-product consistency. By focusing on this crucial customer experience touchpoint, this is an incredible opportunity to support the growth of one of our exciting newly launched products.

Key responsibilities include: Refine strategy for cross-channel servicing communications, managing immediate, time-sensitive needs with point-of-arrival growth opportunities to optimize the customer experience Manage and prioritize backlog of new and optimized communications, collaborating closely with internal partners to draft and launch prioritized initiatives Monitor customer feedback, internal advancements, and external trends to inform POA proactive communications strategy and ensure table stakes needs are met Develop strong partnerships with key partners including Product, Legal, Risk & Compliance, and Servicing, with a particular eye towards cross-deposit alignment opportunities Work closely with Product Development & Technology to Identify and champion delivery platform enhancements Manage evolution and adherence to PRSA controls and KRIs and other regulatory requirements, championing best-in-class experiences and finding opportunities for improvement Manage one high-performing direct report Qualifications: Bachelor’s Degree or equivalent experience At least 3-5 years of professional experience in product management, product experience, operations, or online experience required Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality Strong project management skills and ability to manage multiple projects and priorities Strategic problem solver with strong attention to detail Ability to proactively identify areas of opportunity and drive results Ability to stay calm under pressure and flexible amidst change Strong oral and written communication skills Standout colleague with strong collaboration and influencing skills Intellectual curiosity around Banking and Fintech space and external perspective, with a passion to create the best customer experience for our Card Members

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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