**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Global Commercial Services (GCS) accounts for nearly 50% of American Express’ card spend and is spread in 26 Markets around the world. GCS continues to be a fast growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. GCS Operational Excellence (OE) serves as GCS 1st line of defense to ensure the business is appropriately assessing, monitoring & responding to potential risks that could occur within existing business operations and during the execution of the GCS Growth Plan American Express’ risk management framework & associated programs are leveraged to assess new or changed products, processes & regulations to ensure an appropriate control environment is established and/or maintained. The GCS Operational Excellence Business Conduct Intelligence team aims to build small-scale technology solutions with wide reaching impact for the organization, manage the development of the Business Conduct Monitoring Application, and serve as subject matter experts on the Business Conduct monitoring data. The Sr Manager of risk management will play a vital role in developing a strong team that builds on a robust control framework as well as supporting strategic priorities within Business Conduct Intelligence. **This will be achieved through:** + Ensuring an effective and robust framework is in place to enable the business to accept, manage or mitigate materials risks and issues + Actively supporting the business in delivering change, ensuring that governance processes are crisp, efficient and effective + Ensuring that GCS has an effective framework for Process Management that ensures processes are well designed, meet applicable requirements, are supported through robust controls, integrated testing, and appropriate investment in capabilities + Timely & effective resolution of risks and issues, supported by effective preventive framework to identify & eliminate their root causes + Ensuring that GCS Operational Excellence is a trusted partner to the GCS business in supporting them in meeting their objectives and effectively maintaining a strong business focus and presence **Responsibilities include:** + Responsible for the design, implementation, and maintenance of the Business Conduct Monitoring Application which provides a platform for effective Regulatory Business Self-Testing capability + Responsible for the design and implementation of workflow processes associated with Business Conduct monitoring and review + Responsible for data delivery and enablement of Reporting & Analytics data streams + Lead a team of product engineers that provide technical solutions, automation, data processing, software development and are subject matter experts of all business conduct capabilities + Conduct key regulatory functions that support our Business Conduct programs through workflow management, record retention, and maintenance of the databases that house all business conduct data + Responsible for retention of sales practice data and documentation to support reporting, investigations, regulatory reviews, & audits of sales practices **Leadership Outcomes:** + Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders + Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings. + Demonstrate learning agility, make decisions quickly and with the highest level of integrity + Lead with a digital mindset and deliver the world’s best customer experiences every day + Participate in the infrastructure design and selection process **Functional Skills/Capabilities:** + Knowledge of risk management and key risk metrics + Qualitative solutioning /Problem solving in complex & unstructured environment + Highly detail oriented + Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy + Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment. + Forward Thinking: Enable inquisitive technology solutions to manual data manipulation activities and enable availability of reporting with the least manual intervention + Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts + Strong analytical, problem-solving/quantitative skills + Ability to execute under pressure related to stringent deadlines **Qualifications:** + Bachelor’s degree in Computer Science, Engineering, or a related field required + 5 years of experience in a modern development stack + Experience in application design, software development, and testing, preferably in an Agile environment + Confirmed experience with object-oriented design and coding with variety of languages + Experience working in Tableau Desktop and Database Management + Experience designing and developing REST APIs for high volume clients + Experience with collaboration tools (JIRA, Confluence, etc.) + Significant experience in the development and support of SharePoint Sites and analytical tools + Experience with DBMS’s (e.g., Oracle, SQL Server, UDB, MySQL) + Strong ability to develop unique, creative ideas **Preferred Qualifications:** + Experience with coding skills across a variety of distributed technologies + Experience with a broad range of software languages and payments technologies + Experience with automated build and test frameworks a plus + Programming expertise using Python and/or Hive; advanced Microsoft Excel skills are crucial; Cornerstone knowledge is preferred **Qualifications** Salary Range: $90,000.00 to $165,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Technologies **Primary Location:** US-New York-New York **Schedule** Full-time **Tags** ORMCM **Req ID:** 24018600