Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - TE
In this role, you’ll be performing audits of expense reports in auditing tool.
Responsibilities
• Identify and escalate critical incidents with a strong sense of urgency and ownership
• Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Use CONCUR skills to trouble-shoot configuration issues – (Preferable)
• Collaborate with various cross-functional teams to resolve the issues
• Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you
Minimum Qualification / skills
• Graduate/Post Graduate degree
Preferred Qualification / skills
• Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, TE audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW
• Excellent communication skills over phone, email, and chat
• Proactive problem solving, analytical mindset, and customer-centric approach
• MS office tools like Excel, SNOW, and Outlook
• Good team player
• Flexible
• Positive Attitude
• Understands Travel and Expense process functionality and capabilities
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.