**We are Generac, a leading energy technology company committed to powering a smarter world.** Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. JOB SUMMARY: The Senior Manager Technical Field Service is responsible for leading the group of Technical Field Service Managers to achieve goals and provide outstanding customer experience. In addition to managing, this position is responsible for ensuring customer satisfaction on all levels of business by providing on-site and phone troubleshooting, on-site training technical repair assistance, equipment modifications, installation and sales support of various mobile power generation equipment and mobile heaters. **MINIMUM QUALIFICATIONS:** + Associate’s Degree in in Electrical Engineering or Mechanical Engineering or relevant field or equivalence experience + 5 years of relevant experience + 3 years of experience leading, mentoring, supervising a team, or organizing tasks + Up to 80% travel required **PREFERRED QUALIFICATIONS:** + Experienced in Electronics, Electromechanical Technology; + Experience in power generation, light tower, pumps, and heating products + Previous experience using SAP or equivalent ERP. **ESSENTIAL DUTIES:** **Management** + Designs and directs the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary. + Drives the team to complete team goals + Handles escalations from team + Compiles written weekly reports using information received by Technical Field Service Managers covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information. + Coordinates and runs weekly calls + Manages down lists from mobile national accounts + Coordinates field support during campaigns **Day to Day Support** + Provide technical support, setup and assistance to customers. + Assist in site certification, operation and EPA testing. + Provides feedback of quality issues to Engineering and Quality. + Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues. + Assist sales managers and rep groups with new customer product training. + Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers. + Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met. + Provide technical support and additional company presence at national and regional industry trade shows. + Provide sales support through assisting customers in determining correct equipment for their needs. + Provide technical input and design ideas to engineering during new product initiation and existing product improvements. + Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support regarding competitor product. + Assist Service Training and Technical Publications with manual content and reviews for accuracy. + Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts. **Other Duties as assigned and the following:** **KNOWLEDGE, SKILLS AND ABILITIES:** + Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams; + Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision; + Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems; + Excellent customer service skills, the ability to advocate for the customer and the company; Level of Independence: Works independently reporting to Senior Management **Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. _“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_ Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.