Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Senior Manager, Payments will report to the Director, Payments and is responsible for the delivery of a high-quality and ever improving payment service through the effective leadership of the Payments team and oversight of critical processes as well as supporting the transformation and change agendas to enable the business to scale and grow efficiently while ensuring risks and issues are mitigated and controls optimised.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What we expect of you, day to day.

There are three Senior (Snr) Managers across the Payments Team, who may be required to rotate across the team to foster their knowledge development within the organisation. During this rotation, they will take accountability and responsibility for the following specific roles:Snr Manager, Payment Processing, Onboarding, and Incident Management:Lead daily payouts execution through VPL partners, ensuring secure, accurate and timely funds transfers.Actively participate in onboarding of new Partners, Clients, and Products for VPL payments, providing expertise and challenge to the project team. Monitor successful testing and roll out training to the Payments team to ensure a successful go live experience.Serve as Incident lead for the Payments team, collaborating with stakeholders across the business to resolve the issue and contribute to post-incident lessons learnt sessions.Snr Manager, Investigations and Stakeholder ManagementAccountable for the roll out and improvement of Salesforce, establishing an efficient communication solution and enhanced audit trail for approvals and escalations.Lead responses to internal and external client queries, creating and monitoring SLA’s and OLAs to drive improvements.Ensure all funds are applied accurately and quickly to the appropriate ledger, provide weekly reporting aligned with policies and regulatory safeguarding requirements.Snr Manager, Payments, ManilaCarry out the responsibilities of the above Snr Manager roles outside the UK time zone.Accountable for documentation governance across the Payments team, ensuring compliance with regulatory requirements and company policies.Provide local (dotted line) leadership to the Reconciliations and Client Services teams in Manila, working with their leadership team to drive success in their strategies and fostering collaboration across departmentsIn addition to these specific responsibilities, each Senior Manager is expected to:Develop a team of 8+ professionals, fostering a culture of effectiveness and continuous improvementDrive culture of excellence in client experiences, ensuring clear, concise and timely responsesAssist in the development of controls and governance structures ensuring compliance with regulations and mitigating risksDevelop a detailed working understanding of the technology and applications that make up ‘the platform’ and leverage this knowledge to identify and drive improvements.Identify ways to increase capacity and scalability ensuring the function adapts and evolves to support a changing operation. Collaborate with peers in the Product, Technology and Operational Change functions to ensure enhancement requirements are consistently captured, understood and delivered.Lead proactive management and resolution of service-affecting incidents or issues, focusing on preventive measures rather than reactive solutions.Use data to monitor individual, team and service performance to identify trends, issues and improvement opportunities.Supervise daily operating schedules, rotas and allocation of responsibilities to ensure all key activities are completed on timeDevelop & maintain process documentation, staff training materials, plans and skills matrices within their team, ensuring a continued focus on knowledge enhancement and the development of SMEs.Drive performance through staff development, enhancing output quality and staff retention.Collaborate with peers in the UK and Manila to ensure daily handovers of information to enable smooth and efficient 24-7 operations.Foster a culture of acceptance and honesty, conducting post-error reviews to address core issues and prevent recurrence.

QualificationsExperience in a management role within a payments, operations or finance team.Interest and experience in Change Management both on the People and Operational sideExcellent leadership and team management skills, with experience in managing remote teamsAbility and willingness to challenge the status quo and work cross-functionally to drive meaningful changeAbility to understand and support varied and complex changes, identify the risks associated with them and the implications to the team, service, processesAn ability to consume complex information and transfer knowledge to others in terms they understand, irrespective of the audienceA strong understanding of safeguarding and risk management as well as treasury, compliance screening and reconciliation processesAn understanding of incident, problem and change management processesAn ability to be operate effectively in a fast-paced environmentExcellent interpersonal, communications and influencing skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.