Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Managing Consultant - Authorization, Fraud and Chargeback

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

We are looking for passionate and talented Authorization, Fraud and Chargeback professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Role
A Senior Managing Consultant focused on leading Authorization, Fraud and Chargeback client engagements across a range of industries and types of projects which may be consulting in nature or data and analytics driven. You will be the lead of a project Delivery team providing best in class insights and solutions for Authorization, Fraud or Chargeback subject matter. You will be a resource to others in identifying creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities include project management, developing/owning mid- to senior-level client relationships and proactively engaging the client agenda, internal culture, and relationship risks.
You will mentor and coach junior teammates inside and outside of direct engagement teams and engender effective contribution to Mastercard’s Authorization, Fraud and Chargeback knowledge management and best practices. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.

All About You
We recruit for and value the following core competencies:
•  Subject Matter Expertise: Strong prior experience in Authorization, Fraud and Chargeback policies and governance, processes and procedures, and technology solutions
•  Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
•  Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
•  Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
•  Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
•  Client Management: Inspire client confidence through timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
•  Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
•  Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude.
•  Commercial Orientation: Ability to identify strong opportunities to leverage Data & Services capabilities, including identification of cross-sell opportunities beyond direct project work, and partner with broader Data & Services teammates on contracting activities, leveraging knowledge of Data & Services capabilities and how they fit together to create relevant solutions for clients.
•  Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators.
•  Integrity: Models Mastercard's values of honesty and integrity. Follows through on commitments and makes others do the same.
•  Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
Qualifications:
•  Undergraduate or master’s degree; CRCM, CFE Certification a plus
•  Seven or more years of direct industry experience; strong working knowledge of payments-related regulatory landscape
•  Three to five years’ experience in a consulting organization as a consultant; excellent verbal and written communication
•  Strong knowledge of Authorization, Fraud and Chargeback policies and governance, processes and procedures, and technology solutions
•  Experience directly managing multiple people across multiple projects
•  Experience as a people manager
•  Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges; experience developing fraud strategies and rules, fine-tuning transaction authorization strategies
•  Exposure specifically in payments and / or retail banking or merchants preferred
•  Ability to communicate complex ideas effectively – both verbally and in writing – in English
•  Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard as a sought-after partner
•  Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
•  Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred
•  Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs
•  Candidate must be willing to travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.