HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The  Senior Marketing Counsel will report into the Assistant General Counsel-Brand, Marketing and Consumer Law. The role will work collaboratively with marketing and customer-oriented teams in support of initiatives and campaigns to help business reach goals in compliance with advertising, marketing, trademark and consumer protection laws and best practices. The role will also help troubleshoot and resolve regulatory and non-regulatory high level customer issues. Based in Norwalk, Connecticut, you will join a legal team that works in a fast-paced environment on a wide range of transactional and regulatory matters. 

Responsibilities:

Advise on marketing legal issues associated with online and off-line consumer facing content and campaigns. Conduct legal advertising review in multiple mediums, such as direct mail, website, all digital channels (web and mobile apps), SMS campaigns, SEO content, social media, email, DRTV, telephone, and direct mail. Update and maintain marketing guidelines for and train colleagues on marketing law issues. Serve as a subject matter expert within the company for advertising/marketing/digital law issues and stay up to date on marketing and digital related legal issues. Advise on trademark infringement, clearance, and registration. Stay abreast of changes and developments to state and federal marketing, advertising and consumer-related laws, social media platform rules and best practices that may impact the business and promptly and clearly advise on any required changes to the company’s business practices. Responsible for guiding our customer-oriented teams in responding to and resolving external and regulatory high level customer matters. If necessary, provide strategic advice to improve business processes and practices to ensure a fair outcome for customers. Knowledge on telemarketing laws is a plus, but not required.

Essential Functions:

Essential Job Function

% of Time on Function

 Legal Marketing Compliance and Advice

 30%

 Legal Review and Risk Mitigation

 30%

 Training and Internal Consultation

 20%

 Proactive Legal Monitoring and Advisory

 20%

Total

100%

Job Requirements:

Juris Doctor (JD) degree from an accredited law school and a member in good standing, of any U.S. state or DC Bar (with ability to become CT Authorized House Counsel). 5+ years of law firm and/or in-house experience advising clients on their marketing practices Strong legal expertise in digital advertising and internet technology Strong analytical, verbal and written communication and interpersonal skills Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks     Ability to be a strategic partner and trusted advisor, finding practical solutions to business challenges. Must exercise sound judgment and be able to work efficiently, sometimes under time pressure, in a fast-paced, demanding environment. Competency in MS Windows, MS Word, and MS Outlook Strong work ethic and willingness to take ownership Ability to work independently Ad-hoc responsibilities as assigned

Work Environment
Work is performed primarily in office during a Monday through Friday work week. The noise level in the work environment is usually moderate to low in office settings.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

In Return, We Offer:

Competitive compensation Career development and advancement opportunities Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an Equal Opportunity Employer.