Description Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video. We are seeking a highly organized and strategic Senior Operations Manager to join our Studios Marketing Operations (SMO) team. This role will serve as a chief of staff to the SMO leader, managing critical functions including team communications, executive meeting preparation, and strategic initiative oversight. You will be responsible for designing and implementing operational strategies across Studios Marketing, including team structures, variable headcount (vHC) initiatives, and offshore resourcing strategies. The position requires someone who can efficiently manage both high-level strategic projects and day-to-day operational processes while maintaining strong analytical capabilities to drive continuous improvement across the organization. The ideal candidate combines strategic vision with exceptional organizational and communication skills. You'll manage the SMO leader's key priorities, coordinate executive communications, and ensure smooth operation of critical business functions. This includes overseeing comprehensive reporting and analytics programs, translating data into actionable insights, and managing cross-functional initiatives that drive organizational efficiency. You'll serve as a key liaison between leadership and various teams, maintaining clear communication channels and coordinating high-priority projects. Success in this role requires excellence in stakeholder management, diplomatic skills, and the ability to anticipate and address organizational needs before they arise. We're looking for a dynamic professional who can navigate complex organizational dynamics while maintaining confidentiality and executing both strategic and tactical responsibilities with equal effectiveness. Key job responsibilities Executive Support & Strategic Operations - Serve as chief of staff to SMO leader, managing priorities, communications, and strategic initiatives - Lead preparation and follow-through for executive meetings, off-sites, and planning sessions - Oversee team charters, goals, and strategic alignment across Studios Marketing - Drive vHC initiatives and offshore resourcing strategies - Manage contingent workforce programs, including compliance and audits - Implement operational improvement initiatives across Studios Marketing Team & Communications Management - Coordinate cross-functional communication channels and regular team meetings - Maintain internal communications tools, newsletters, and documentation - Partner with leadership on organizational structure and reporting relationships - Foster stakeholder relationships and cross-team collaboration - Handle confidential information with appropriate discretion Analytics & Reporting - Develop and maintain dashboards tracking team performance and KPIs - Prepare executive reports and presentations for leadership reviews - Provide data-driven insights to support strategic decision-making - Monitor operational metrics and identify improvement opportunities Project Leadership - Lead complex, cross-functional initiatives from conception to completion - Establish project frameworks, timelines, and resource requirements - Drive change management and process improvement initiatives - Identify and mitigate operational risks and bottlenecks Basic Qualifications - Bachelor's degree in Business Administration, Operations Management, or related field; or equivalent work experience - 7+ years experience in operations management, preferably in a creative advertising, marketing or entertainment industry context - Project management skills with experience in managing complex, cross-functional initiatives - Proficiency in data analysis and reporting, with experience using relevant tools (Smartsheet, Airtable, Excel, etc.) and platforms - Experience with budget management, capacity planning and financial reporting Preferred Qualifications - Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels - Adaptability and ability to thrive in a fast-paced, dynamic environment - Strong problem-solving skills and attention to detail - Demonstrated ability to support senior leadership while also taking ownership of key responsibilities - Ability to balance team-specific tasks with broader organizational needs Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,300/year in our lowest geographic market up to $199,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.