Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at .

 

You Are:

Senior Metrics Analyst Reports is responsible for the creation of our AMS iBoard Solution, supported by Power BI and will produce the Support Outcomes Metrics Model.

 

The Opportunity:

·        Business Intelligence (BI) Developer to create and manage BI and analytics solutions that turn data into knowledge ·        Reads/interprets SLAs and KPIs in contractual defining documents (SOWs, Exhibits, etc) and understands the nature of the data necessary for producing the required reports ·        Formulates and asks questions to the client to determine best sources for the data ·        Understands client’s technical environment and creates requirements for data identification, collection, processing, and reporting in UST Global environment ·        Defines and writes processes necessary for data extraction, data collection, reporting and trending ·        Analyzes data / trends and identifies opportunities for improvement · Assists Process Analyst in defining data entry requirements for team to have the necessary data for the output reports ·        Support Client Dashboard and the solution we call “iBoard” from a business perspective ·        Conduct unit testing and troubleshooting · Evaluate and improve existing BI systems · Collaborate with teams to integrate systems · Develop and execute database queries and conduct analyses ·        Create visualizations and reports for requested projects · Develop and update technical documentation · ·        Design, build and deploy BI solutions (e.g. reporting tools) ·    

What you need:

·        Proficient in ServiceNow, Rally, HPMS, Clarity and/or similar tools for ticket tracking and request tracking ·        At least 10 years experience in data and business analysis · ·        Strong experience designing, developing and maintaining business intelligence solutions · `· Solid business acumen and problem-solving aptitude · ·        Ability to translate business needs to technical specifications ·        In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework   ·        Strong experience designing, building and deploying BI solutions (e.g. reporting tools) · Proven abilities to take initiative and be innovative · ·        Proven experience as a BI Developer or Data Scientist ·

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience.  As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City, or Washington as set forth below.

Role Location: Remote

Compensation Range: $94,0000-143,000

 

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

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