Welcome page Already have a log in? Log back in! Senior Mitigation Specialist, Property Job Locations US-TX-Plano | US-Remote | US-WA-Liberty Lake | US-FL-Orlando ID 2024-67459 Position Type Full-Time Minimum Salary USD $65,600.00/Yr. Maximum Salary USD $122,400.00/Yr. Typical Starting Salary $75,000-$100,200 Flexible Time Off Annual Accrual - days 15 Application Deadline 12/20/2024 Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Under limited supervision, manages, investigates, and facilitates Emergency Mitigation Services (EMS) coordination for assigned EMS activities. Manages calls, desktop activities and inventory levels appropriately. Handles a high volume of program vendor and many non-program vendor EMS assignments with payment authority up to $50,000. Assists unit in the resolution of escalated EMS concerns. Provides policyholders, vendors, and field partners with quality customer service.

Responsibilities

Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments.Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.Issues payments to vendors and/or policyholders up to $50,000.Assists with training of less experienced staff and handles special projects as assigned Qualifications Strong written and oral communications skills requiredGood interpersonal, organizational, investigative and negotiation skills requiredCustomer service experience required3-5 years of prior work experience in insurance and/or dealing with specialty mitigationKnowledge of water damage restoration requiredCapable of writing complex structural damage estimates or water damage mitigation estimatesDemonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestosAbility to perform tasks involving PL and Safeco brandsBachelors Degree plus an established record of strong property or water damage restoration experience preferredHas completed some advanced Water EMS training, which may include WRT and/or ASD certificationsAMRT certification is preferredLicensing as required About Us

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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