The Opportunity

Join our Global Advanced Analytics team as a Senior MLOps Engineer, and be a driving force in the future of AI/MLOps! We focus on developing new MLOps architecture, tools, and standards to empower our AI/ML developers by applying AI to deliver it more efficiently. Our goal is to enhance operational efficiency and drive innovation. If you're passionate about the evolving landscape of LLM and Generative AI, we want to hear from you!

In this pivotal role, you will be responsible for maintaining and enhancing Python libraries, lightweight applications, and CI/CD pipelines. These are crucial for enabling our AI/ML developers to efficiently track experiments, conduct testing, streamline deployment, and monitor model health. You will collaborate with AI/ML project teams to facilitate the adoption of MLOps tools and standards, incorporating feedback to continuously refine our tooling features. Your contributions will ensure the seamless integration of LLM and Generative AI use-cases with existing MLOps practices and infrastructure.

Responsibilities

Foundational CI/CD Pipeline Development for AI/ML: Implement reusable CI/CD pipelines to automate testing and deployment processes, focusing on ML experiment management, validation, drift detection, and model retraining.

Collaboration and Support: Partner with AI/ML project teams across multiple countries to help them adopt MLOps tools and standards, providing guidance and support as needed.

Collaborator Engagement: Gather feedback from collaborators to improve and enhance MLOps tools and features, ensuring they meet the evolving needs of our teams.

Establish and implement effective practices and standards for MLOps processes to ensure efficient and streamlined operations.

Industry Insights: Stay updated with advancements in LLM and Generative AI models, enhancing MLOps capabilities to support LLM Ops needs.

Cross-Functional Collaboration: Work with data scientists, software engineers, architects, and operations teams to ensure seamless integration and operation of MLOps and LLM Ops solutions.

How will you create an impact?

By establishing robust CI/CD pipelines and MLOps standards. By fostering cross-functional collaboration to integrate cutting-edge AI technologies.

What motivates you?

You obsess about customers, listen, engage, and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity, and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Educational Background: Bachelor's, Master's, or Ph.D. in Computer Science, Data Science, or a related field, or equivalent work experience.

MLOps Expertise: Proven experience in building and maintaining MLOps infrastructure and tooling.

Software Development: Strong proficiency in Python and experience with developing libraries and applications.

CI/CD Tools: Hands-on experience with CI/CD tools, preferably Jenkins.

Cloud and Containerization: Familiarity with Azure, Databricks, and Docker/Kubernetes.

Databricks Ecosystem Expertise: Hands-on expertise in the Databricks ecosystem, particularly model management using Unity Catalog.

Full Stack Engineering Exposure: Ability to build proof of concepts/demos including both front-end and back-end development.

Adaptability: Demonstrated proficiency in quickly picking up new frameworks and libraries.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that encourages you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and a strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.