As a Senior National Account Coordinator, you will be focused on proactive management of assigned large national and regional accounts, to ensure that each customer is managed and operates with maximum efficiency. Duties include cross-functional collaboration, internal and external relationship management, translating customer needs internally, meeting our business objectives, and improving overall productivity. You will work closely with the National Account Manager assigned to the account(s).

You will add value by identifying and escalating any exceptions and requires independent decision making to proactively resolve issues and execute critical processes. You will be the point of contact for other departments and stakeholders related to operational activity, such as sales, Customer Experience, Purchasing, Accounting, Production, Costing, Warehouse Ops, Marketing, and IT.

This role is currently hybrid, based out of the St. Louis North America Headquarters office (Creve Coeur) M-TH (8a-5p), work from home on Friday. 

Responsibilities: Support and provide coaching and consultation to existing NACs on Best Demonstrated Practices (BDPs) Collaborate with the NACM on departmental continuous improvement initiatives Collaborate with the National Account Sales Team in executing sales operational processes that enable commercial team members to focus on customer-facing revenue generating activities; overall performance, profitability and growth opportunities. Create and maintains critical National Account information such as customer company profiles, customer and vendor contracts, marketing programs, National price files, National part files and National customer contacts. Manage various critical processes, including but not limited to, new customer set-up, forecasting, inventory overview/fill rate reviews, drop ship execution, order processing, accounting accuracy, A/R aging reduction, report management and customer account maintenance, both nationally and locally. Contribute to development of sales and marketing strategies and approaches for various products and services such as marketing calendar, special promotions, campaigns, sponsored events, etc. Responsible for the operational implementation of new business opportunities. Including, but not limited to: Customer engagement, coordination with internal stakeholders through customer on-boarding, continuous review of project/opportunity management throughout lifecycle. Collaborate with National Account Managers in development of proposals and sales presentations that includes generation of sellable insights and pricing analysis, in partnership with Category Mgmt. & other internal teams Facilitate collaborative forecasting process to provide accurate forecasts that drive purchase order decisions by the branches, optimizes future inventory levels, and maximizes service levels to customers Facilitate multiple recurring customer-facing and internal (Sales & Marketing) meetings and disseminate critical information and see-through execution of action items. Requirements: High School diploma required Bachelor’s degree preferred.  7+ years’ related sales/customer support experience required. Strong understanding sales and sales operations practices. Proven and accomplished in executing against deliverables. Ability to analyze information and determine appropriate action and to transfer previous learning to current situations. Exceptional communication skills and capable of forging strong, impactful cross-functional relationships. Exceptional EQ and teamwork are required. Knowledge of one or more Bunzl operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus. Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines. Outstanding attention to detail, flexibility with the ability to work in a fast-paced environment. Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization. Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments. Ability to identify potential issues, rectify existing concerns and mitigate obstacles with a heightened sense of urgency

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.  Bunzl North America is headquartered in St. Louis, Missouri.  Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.