Organizational Overview:

Oracle Cloud continues innovative breakthroughs providing Autonomous Database and services to an ever-increasing customer base. Oracle's Global Business Unit Cloud Services group is an industry leader focused innovation, service delivery, and migration of traditional, on-premises workloads to the Oracle Cloud Infrastructure. Our customer base includes fortune 500 and industry leaders across a variety of sectors including Communications, Financial Services, Health Sciences, Hospitality, Retail, Utilities, Construction and Engineering. Together, we are purposeful, industry leading experts in engineering delivering the next generation of Cloud services centered on the Autonomous Database.

Intro and description of the Role Description:

Leading the transformation and migration for the Global Business Units Cloud Services customers, our IES Network Operation group ensures smooth operation of Cloud network infrastructure elements for our hosted tenants, including implementing changes, monitoring, event and incident handling on a 24x7 basis. Ensuring Site UP is the top priority, we are laser focused on ensuring site reliability, performance, and security. Consisting of a group of experienced Network Engineers, the IES Network Operation group is the solid foundation of the infrastructure which enables top class reliability for Oracle Cloud Customers.

Required Qualifications: 

• Bachelor's Degree in technology related field or equivalent practical & demonstrated experience

• 5+ years professional experience in supporting carrier grade, IP based ISP, Webscale, and cloud-provider network environments.

• Demonstrated progressive increase in role specific responsibilities and associated complexities

• Advanced level knowledge of multiple network operating systems including Cisco IOS/NX-OS, and TMOS, 

• Operational experience with internet routing protocols and concepts, including but not limited to TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, & Route reflection.

• Expert level automation and DevOps type optimization experience including proficiency in a combination of Python, Ansible, Chef, Docker, TerraForm, Perl, JavaScript, JSON, REST, iControl, Bash, Yaml, XML, and iControlRest.

• Advanced level knowledge of Layer 4-7 protocols including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP, HTTPS, DNS, SNMP, SMTP, and SSH

• Advanced level experience in cloud environment support of IaaS, PaaS, SaaS, & LBaaS offerings.

• Advanced level experience in capacity management, traffic engineering, and performance optimization

Additional preferred skills and experience:

• 3 + years of experience performing Peering, network design, customer turnup, provisioning, migration, and decom

• 1-2 + years Cloud based Network service design and management 

• Experience with Oracle Database, SQL Server, MySQL, or PLSQL

• Experience in Traffic Management and Loadbalancing technologies

• Experience supporting DNS infrastructure services

• Experience operating in a Linux/Unix environment 

• 3+ Experience translating and managing the Incident to Problem Management workflow through a combination of process automation, defect cataloging, data warehousing, reporting and analytics.

• Practical experience with Apex, Oracle BI, Grafana, or Power BI for system analytics and reporting

• Experience with network system change management and release management programs.

• Experience with IP Network management tools and applications including IP Control and/or IPAM

• Demonstrated ability to define and measure performance of Objectives and Key Results (OKRs), KPIs, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs).

 

 

Role specific Responsibilities:

• Implement, Maintain & Support Cloud based Network SaaS components according to associated SLAs/OLAs

• Develop automated tools (preferably in Python) which helps to achieve operational efficiency

• Participate continuous improvement and engineering discipline maturity through Root Cause Analysis and Problem Avoidance.

• Keep up to date work instructions and other documentations

• Collaborate with peers and lead automation and innovation workshops for members of the extended organization.

 

Career Level - IC4