Description
Plan, design, and implement data complex communication systems and provide remote support for EGS/APAC/NCO’s global data network end users. Provide guidance and assistance to the Network Engineering Team.
Principal Responsibilities
· Plan, design, and implement complex data communication systems and make recommendations for resources required to maintain and/or expand service levels.
· Serve as point of escalation in support of the network operations group for complex issues and/or equipment failures.
· Responsible for complex testing and analysis of all network facilities, including, but not limited to Cisco routers, Catalyst switches, Private Internet Exchange (PIX) firewalls, Cisco Virtual Private Network (VPN) concentrators, Juniper routers, Juniper firewalls, and various other equipment to identify and isolate problems and verify network production is working properly. Create and implement solutions for any identified problems and issues.
· Interface with vendors and drive problem resolution during local or long distance carrier outages.
· Monitor the performance and status of network resources.
· Utilize software and hardware tools to identify, diagnoses, and correct problems and factors affecting network performance.
· Work with End Users, business units, and external Client technical teams to meet the data communication needs of all users. Include this process in future policies and data communications planning and development.
· Work closely with program managers and Network Engineering Team to ensure timely delivery of client data communication needs.
· Responsible for vendor evaluation, selection, and procurement for data communications equipment needed for externally facing projects and internal infrastructure.
· Develop detailed project plans by managing data communications projects from proposals to implementation.
· Develop and document procedures and processes for the ongoing operation, maintenance, and backup of the data communications equipment and systems.
· Provide guidance and assistance to Network Engineering Team.
· Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
· Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
Qualifications
· Bachelor’s Degree in related field or equivalent in relevant work experience.
· 8+ years of network/systems administration/related work experience required.
· Cisco Certified Network Professional (CCNP) certification required.
· Cisco Certified Network Associate (CCNA) certification required.
· Cisco Certified Internetwork Expert (CCIE) certification desired.
· Proficient knowledge Cisco Internetworking Operating System (IOS), Enhanced Interior Gateway Routing Protocol (EIGRP), Open Shortest Path First (OSPF), Border Gateway Protocol, Internet,
Protocol Security (IPSec), Virtual Private Networks (VPN), Cisco Works, and Network General
Sniffer preferred.
· Proficient knowledge of call center technology, carrier transport and Provisioning (Digital Signal 1 (T1), E1, Digital Signal 3 (DS3), E3, Integrated Services Digital Network (ISDN), Frame Relay, and Multiprotocol Label Switching (MPLS)). Knowledge of Juniper routers and Juniper firewalls a plus.
· General knowledge of Ping, Traceroute, nslookup, PBX Equipment, VoIP environments, Private Branch Exchange (PBX), and Voice Over Internet Protocol (VoIP) required.
· Exhibit strong attention to detail.
· Excellent problem-solving skills.
· Ability to maintain the highest level of confidentiality.
· Excellent interpersonal, written, and oral communication skills.
· Ability to work in a team fostered environment.
· Ability to work in a multi-tasked environment.
· Ability to prioritize and organize work.
· Ability to adapt to a flexible schedule.
Scope
· Supervisory/Management Responsibility: N/A
· Relationships:
o Internal- Executives, Sr. Management, Network Engineer Team, Data Communication Analysis Team, Desktop Technician Team, Database Administration Team, Database Support Team, Help Desk Team, Operations department
o External- Clients, Vendors
Work Environment
· Office environment.
· Ability to lift and/or move 20 pounds with or without accommodation.
· Ability to travel.
· Ability to be on call 24 hours a day on a 7–day rotating schedule.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties.