Job Description:

Responsibilities:  

The successful candidate will work with systems, applications, and solutions for AOTO’s enterprise-wide network and AV systems. This is a hands-on role that requires deep technical knowledge of systems, networks, and applications along with a solid understanding of enterprise-level frameworks, policies, processes, and standards. The position requires strong critical thinking and analytical skills, attention to detail, and excellent oral and written communication skills. 

Analyzes customer requirements and provides technical solutions to complex problems Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability Coordinates the acquisition of hardware and software as well as subcontractor services as needed Creates plans and configures systems for data communication networks Designs and builds hardware and software components for computer or telecommunications networks Evaluates new communications technologies to enhance capabilities of the network Maintains current knowledge of relevant technology as assigned Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers and other network devices Monitor network performance, bandwidth and integrity Resolve issues tiers of support have escalated by troubleshooting the network infrastructure Automate tasks and monitor their effectiveness Create, oversee and test security measures (e.g. access authentication and disaster recovery) Communicate with users when needed Maintain complete technical documentation Suggest improvements to network performance, capacity and scalability Performs complex troubleshooting, backup, archiving, and disaster recovery Assists in the design, implementation and maintenance of systems, programs, hardware and software. Perform network administration duties. Maintains current knowledge of relevant technology as assigned Develop standards for design and deployment of Microsoft Teams Room systems for various room sizes and use cases to include physical designs, configuration guides and sample bills of material Design, implement and manage availability of critical network infrastructure equipment Isolate faults and resolve issues to prevent impact on user productivity. Work with systems engineers/administrators to facilitate remediation of tickets/alerts. Assist in the coordination and completion of operations documentation (e.g. Work Instructions, SOPs) Review deployment of existing systems and remediate to ensure alignment with standards where necessary  Deploy, Monitor and Manage network equipment such as network switches, IPAM  appliances, Wireless Access point, WLCs, ISE appliances, and Microsoft Teams Rooms devices  Ensure that deployments conform to approved design standards following documented SOPs and Work Instructions  Conduct quality control analysis that include audio, video and signal testing of converged AV systems  Perform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues  Monitor and maintain contracts for network infrastructure devices, conference room systems and components Provide escalation support for operational issues; opens service tickets with service and support contractors / repair providers and network service providers as needed. Tracks repairs until completion. Compiles and submits regular reports on operations and other work performed. Proactively validate and remediate security vulnerabilities for managed network equipment; Create risk mitigation strategies when vulnerabilities cannot be remedied and work with IT security to review and act on any directed changes Root cause analysis of problems causing service/system outage and development of correction action plan to mitigate reoccurrence of incidents. Perform other duties as assigned. 

Qualifications:  

REQUIRED SKILLS: 

At least 7-8 years total IT experience, with 5-7 years of experience as a network engineer in an enterprise environment Experience with Cisco network switches including Cisco Catalyst and Nexus switches. Knowledge of routers, switches, patch panels, network cabling, and other network related hardware Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, QoS,  Hands-on experience with analysis of network traffic captures Experience with InfoBlox NIOS and Forcepoint proxies Knowledge of OSI model, Concepts of VLANs and Multicast, QoS, DNS/DHCP Knowledge of IPAM and Internet Proxy systems Knowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions, and implementing plans consistent with management goals. Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers. Working Knowledge of Logging and Monitoring tools Working experience with trouble ticketing systems such as Remedy and ServiceNow. 
 

EDUCATION/CERTIFICATIONS: 

BA/BS or equivalent, 7+ years of experienceIndustry leading certifications relating to IT Networks with enough skills/experience to complement, preferably Cisco CCNP