Description 3 Days Hybrid from any of our locations in RI, NJ, MA, NC, TX or AZ Role is not relocation eligible. As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you will play a critical role in the management of the computer networks of the entirety of the organization. You will work alongside a team of highly skilled engineers while working to plan, implement and oversee the computer networks and infrastructure critical to Citizen’s business operations. Lastly, you will leverage their technical expertise to ensure the stability of Citizens business operations and successful deployment of new branch and office locations. Most importantly, at Citizens, we’re more than a bank and here, you’ll experience new things, create new opportunities, think beyond your role and make an impact! Primary responsibilities include + Applies technical expertise and problem-solving methodologies to projects of moderate scope. Lead the design and deployment of LAN, WAN, SD-WAN, and Wireless solutions. + Drives a workstream or project consisting of one or more infrastructure engineering technologies. Install configuration, and maintain network hardware and software. + Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes. Ensure network designs adhere to industry best practices and security standards. + Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity + Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions. Ensure network security measures are in place and up to date, including firewalls, VPNs, and intrusion detection systems. + Create and maintain network architecture and design documentation. + Monitor and manage networks; identify potential entry points or weaknesses; detect intrusions; manage and ensure the functionality of prevention technologies. + Manage highly complex secure connectivity solutions to ensure the integrity of Citizens sensitive financial data and mission critical resources. + Evaluate the adequacy of firewalls, IDS/IPS, various proxy gateway and other network security devices; produce security recommendations when appropriate. + Collaborate with other engineering and IT teams to plan, develop, execute and support infrastructure and network related projects; offer thought leadership in regards to network security and management. + Offer Tier II technical network support; leverage knowledge of network analysis and performance evaluation to provide Tier II technical support; Assist with the resolution of escalating tickets; offer general support to IT service operations. + Audit technical network support tickets; document patterns and trends as they emerge. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications + 5+ years of working experience in network engineering, systems administration or related field; experience managing engineering and technical resources. + Extensive experience with LAN, WAN, SD-WAN, and Wi-Fi technologies from Cisco, HPE/Aruba, Arista, and VMWare. + Extensive routing and switching experience including TCP/IP and BGP + Experience with network monitoring. + Experience managing engineers or other technical personnel; experience managing infrastructure projects; cross-functional collaboration + Experience with engineering, planning and developing network solutions + Experience with anti-virus, anti-spy and other cyber security assets Desired Qualifications + Knowledge of VMWare ESX and Linux technologies + CCNA, CCNP, JNCIA, or equivalent certifications + Familiarity with network automation and orchestration tools. + Working experience in the financial services industry; understanding of the roles of consumer and custodial banks + Experience implementing large-scale infrastructure solutions with a proven track record of success + Microsoft and Cisco coursework and/or certifications + Knowledge of TCP/IP networks, DNS, and DHCP + Experience with network performance monitoring and management tools. Education and Certifications + Bachelor's degree in Computer Science, Computer Engineering or related discipline, or equivalent experience + CCNA, CCNP, JNCIA, or equivalent certifications Pay Transparency The salary range for this position is $ 99,200 - $ 148,800 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/16/2024