**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. **Job Responsibilities:** * Provide hands on second level technical support, analysis, and issue resolution for network infrastructure and network services. * Optimize network performance via analyzing, tuning, and monitoring. Evaluate existing network performance to identify deficiencies and make performance recommendations. * Provide technical training and mentoring to other engineers. * Provide network support for complex issues related to applications, servers, databases, storage and/or any other technical service. * Analyze and evaluate new network monitoring capabilities. **Qualifications:** * Six plus years of experience in supporting large scale corporate/datacenter networks. * Expert level of knowledge in routing protocols such as OSPF, EIGRP, and BGP * Expert level of knowledge in switching technologies like spanning tree, port channels, and virtual port channels. * Expert level of knowledge of Cisco NX-OS/IOS and Arista routing and switching platforms * Strong knowledge of protocols like TCP, UDP, and IP. * Good understanding of security infrastructure like Firewalls, IPSEC/SSL VPNs * Strong understanding of Aruba Wireless technologies * Must be willing to learn new technologies while being able to adapt to a fast-paced service driven environment **Preferred Additional Skills:** * Experience with supporting network services such as DNS and NTP. * Experience with F5 Load Balancers * Experience with Viptela and Versa SDWAN technologies * Experience with network monitoring tools such as Spectrum, Performance Center, and Splunk. * Experience with managing and troubleshooting ESXI virtualization of load Balancers and firewalls * Experience with IVPN IPSEC troubleshooting across Cisco and Palo Alto * Experience support cloud environments AWS, GCP, Azure * Knowledge of programming languages such as Python and TCL **Education Requirement:** * Bachelor’s Degree or equivalent experience in the field of networking. **Qualifications** Salary Range: $110,000.00 to $190,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days) . US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Technologies **Primary Location:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 24020352