Williams Lea is hiring for a Senior Office Service Associate for our New York City office to work Tuesday and Thursday (8:00am-6:00pm), Wednesday (9:00am-7:00pm), Friday (11:00am-7:00pm), and Saturday (12:00pm-6:00pm)!

Pay: $19.00-$20.00/hour.

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts
 

Job Qualifications:

High school diploma or equivalent

Minimum 3 years’ office services experience, preferably in a legal, banking, or large corporate environment

Skilled in the use of mail, phone, email, digital reprographics, and mail equipment

Familiar with general back office procedures to meet and maintain client satisfaction

Proven customer service skills are required to create, maintain, and enhance customer relationships

Good written and verbal communication skills, including professional telephone and email etiquette

Attention to detail with good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with a positive can-do attitude
 

Job Duties:

(* denotes an “essential function”)

Utilize appropriate logs for all office service work

Ensure that job tickets are properly filled out before beginning work

Perform work in office services, primarily reprographics, mail, and intake functions according to established procedures

Follow procedures to run jobs in proper order

Communicate with supervisor or client on job or deadline issues

Meet contracted deadlines for accepting, completing, and delivering all work

Troubleshoot basic equipment problems

Be able to lift up to 50 lbs. on a regular basis

Prioritize workflow

Perform Quality Assurance on own and work of others

Load machines with various paper, toner, supplies

Answer telephone, emails, and place service calls when needed

Interact with clients in person, over the phone, or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

May train new Office Services Associates

Working Conditions:

Position operates at sites with a maximum of 24/7 operations. Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and tonerMust be able to work standing up all or most of the time

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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